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About the Role
As a Customer Service Lead at GO Car Wash, you will serve as the manager on duty when Team Leaders, AGMs, or GMs are not present. This developmental role focuses on overseeing daily operations, driving sales, and ensuring adherence to company policies, preparing you for a Team Leader position.
Responsibilities
- Opening and closing the car wash according to GO’s standard operating procedures.
- Greeting customers warmly and utilizing sales scripts to drive membership sales.
- Guiding vehicles safely into the car wash and educating customers on the wash process.
- Maintaining site cleanliness and functionality to deliver a superior customer experience.
- Addressing customer issues and escalating to leadership when necessary to ensure satisfaction and retention.
- Assisting with team coaching, ensuring adherence to safety standards and sales scripts.
Requirements
- Must be at least 16 years old.
- Must be legally authorized to work in the U.S.
- Previous experience in customer service and/or sales preferred.
- Ability to lift 25 lbs and work in outdoor conditions for long periods.
Skills
- Sales
- Leadership
- Customer service
- Communication
Location
- Multiple states
Work Type
- Full-time
Experience Level
- Entry-level
- Developmental
Salary/Compensations
- $16.50 per hour (includes $14.50 base + average $2.00 commission)
Benefits
- Health benefits
- 401(k)
- Paid time off
- Free car washes
- Sales training
- Leadership coaching
About the Company
- GO Car Wash is one of the fastest-growing car wash operators in the United States.
- Committed to providing an exceptional, supportive, winning work experience for all Teammates.
- Focuses on caring for Teammates first to ensure delighted customers, successful car washes, and exciting growth opportunities.
Equal Opportunity
- All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by law.