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About the Role
Serve as the primary point of contact for families, students, and instructors in the Special Education Tutoring program, focusing on case management, scheduling, and ensuring a positive experience for all stakeholders.
Responsibilities
- Serve as the primary relationship manager for a caseload of families, building trust and addressing inquiries.
- Conduct intake calls with new families and set clear expectations.
- Build and manage class schedules across multiple students, teachers, and platforms.
- Proactively communicate with families regarding scheduling, progress, and concerns via multiple channels.
- Monitor student progress and escalate concerns to appropriate specialists.
- Coordinate with instructors to ensure smooth session delivery.
- Navigate multiple software systems daily, including scheduling, spreadsheets, video conferencing, and CRM/case management tools.
- Represent the company professionally in all interactions with families.
- Support basic oversight of IEP/504 accommodation compliance (training provided).
Requirements
- Outstanding communication skills, both verbal and written.
- Tech-comfortable and ready for virtual meetings with a working camera, headset, and professional space.
- Ability to move between multiple platforms (spreadsheets, scheduling tools, video conferencing) without friction.
- Professional demeanor, organized, reliable, and composed under pressure.
- Comfortable learning and using multiple software platforms (Google Workspace/Microsoft Office required).
- Reliable high-speed internet, a working webcam, and a headset/microphone for virtual meetings.
- Strong organizational skills and ability to manage multiple priorities independently.
Skills
- Relationship management
- Case management
- Scheduling
- Proactive communication
- Customer service
- Account management
- Virtual operations
- IEP/504 compliance basics
- Verbal and written English communication
- Using multiple software platforms
- Organizational skills
- Managing multiple priorities
Location
- Fully Remote
Work Type
- Remote
- Full-time
Experience Level
- Prior experience in a remote/virtual role strongly preferred
- Customer service, account management, or client-facing experience preferred
- Some experience in an educational setting required
Education Level
- Bachelor's degree preferred, not required
Benefits
- PTO
About the Company
- Tutor Me Education is looking for an outstanding communicator and relationship manager to serve as the primary point of contact for families, students, and instructors in our Special Education Tutoring program.