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About the Role

As a Claims Adjuster I, Accident Benefits, you will play a crucial role in assisting customers who have suffered minor injuries as a result of a motor vehicle accident. Our primary focus is to ensure a seamless and positive customer journey throughout the claims process. We offer an accelerated training program to equip you with the skills and expertise needed to excel in the insurance industry while building foundational knowledge of accident benefits.

Responsibilities

Ensure timely and thorough investigation and adjudication of medical claims.
Identify eligibility and/or entitlement ensuring quick access to all available benefits to promote treatment and recovery.
Manage claims while abiding by current provincial regulations and guidelines as well as company protocols and procedures.
Answer queries from customers, legal representatives and medical clinics while providing high quality customer service.

Requirements

Minimum 1 year experience working in a customer service role.
Strong communication, critical thinking, and negotiation skills.
Computer literate and capable of working in a paperless environment.
Capable of multitasking and juggling competing priorities in a fast-paced, high-pressure environment.
Capable of working independently within a collaborative team setting.
An ongoing commitment to self development.
No Canadian work experience required however must be eligible to work in Canada.
Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

Skills

Bilingualism (French & English), both oral and written is an asset
Knowledge or understanding of medical terminology is an asset

Location

Canada

Work Type

Hybrid work model
Full-time

Experience Level

1 year experience in customer service

Education Level

University degree or college diploma in Health Sciences (Kinesiology or Psychology) is considered an asset

Salary/Compensations

59,300 - 72,500 (based on a 35-hour workweek)

Benefits

Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
Telemedicine
Wellness account
Share plan & other savings: up to 12% of salary or even more
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 7.5%
Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Defined benefit pension plan offering guaranteed income for life.

About the Company

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career.
In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Pay at Intact is about much more than just salary.
We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc.
The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

Equal Opportunity

We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits.