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About the Role
The Sales Representative role is crucial for identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This position focuses on building relationships, understanding client needs, presenting solutions, and guiding prospects through the sales process to drive revenue growth.
Responsibilities
- Identify and pursue new business opportunities through various channels.
- Conduct discovery calls to understand client shipping needs and potential.
- Qualify prospects based on commercial fit and operational feasibility.
- Present Chit Chats services tailored to individual client requirements.
- Prepare pricing comparisons, savings summaries, and proposals.
- Collaborate with internal teams to address complex client inquiries.
- Maintain accurate records in CRM and track all outreach activities.
- Coordinate with Onboarding and Account Management for seamless client transitions.
- Follow up consistently with prospects to advance opportunities.
- Identify client needs to inform future product and service development.
- Contribute to sales campaigns, outreach initiatives, and market research.
- Meet or exceed assigned activity, pipeline, conversion, activation, and revenue targets.
Requirements
- Strong written and verbal communication skills.
- Comfortable with cold outreach, discovery calls, follow-ups, and client presentations.
- Strong customer-first mindset with the ability to understand client pain points and recommend practical solutions.
- Good organizational skills and ability to manage multiple prospects.
- Ability to learn Chit Chats’ services, pricing, workflows, and operational requirements.
- Experience using CRM software, Google Workspace, Microsoft Office, and basic reporting tools.
- Strong problem-solving skills and ability to coordinate with internal teams.
- Self-motivated, resilient, and comfortable working toward sales goals.
- Ability to balance revenue growth with client fit, profitability, and operational feasibility.
Skills
- Sales
- Business Development
- Customer Success
- Account Management
- Sales Support
- CRM software
- Google Workspace
- Microsoft Office
- Reporting tools
- Logistics
- Supply Chain
- B2B Sales
- E-commerce
- Shipping
- Marketplaces
- Small Business Services
Location
- Canada
Work Type
- Full-time
Experience Level
- 2–5+ years of experience in sales, business development, customer success, account management, or sales support.
Education Level
- Post-secondary education or equivalent experience.
Salary/Compensations
- Starting $55,000 per annum
- CAD 55000 - CAD 60000 - yearly
Benefits
- Eligibility to participate in Sales Incentive Plan (Commission - tiered)
- Employer paid Group Benefits (Health, Dental and Vision; 80% coverage) after 3 months
- Annual Year-End Bonus
- Two weeks paid vacation (negotiable)
- Birthday leave (Paid)
- GRSP plan eligibility after 3 months of employment
About the Company
- Chit Chats Express empowers Canadian entrepreneurs by simplifying, making shipping more accessible, and affordable.
- A fast-growing, entrepreneurial company helping businesses of all sizes reach customers globally with confidence.
- Goal is to create a seamless, borderless shipping experience supporting growth and success for businesses across Canada.
Equal Opportunity
- As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.