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About the Role

Responsible for all on-site details for executing group events, developing and following checklists/itineraries, and troubleshooting event problems. Serve as a liaison and contact person for coordinating event details with clients, outside vendors, meeting planners, and others involved in events. Design, confirm, and communicate room layouts and set-up requirements for special events. Enter and retrieve information from computer databases to update records, files, and reservations. Transmit information or documents using computer, mail, or facsimile. Operate standard office equipment. Prepare weekly departmental payroll paperwork.

Responsibilities

Serve as liaison and contact person for coordinating event details with clients, outside vendors, meeting planners, and others involved in events.
Design, confirm, and communicate room layouts and set-up requirements for special events.
Enter and retrieve information from computer databases to update records, files, and reservations.
Transmit information or documents using computer, mail, or facsimile.
Operate standard office equipment.
Prepare weekly departmental payroll paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Follow all company and safety and security policies and procedures.
Report accidents and injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Visually inspect tools, equipment, or machines.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than 50 pounds without assistance.

Requirements

High school diploma or G.E.D. equivalent.
Less than 1 year related work experience.
At least 2 years of supervisory experience.

Skills

Computer databases
Keyboard
Mouse
Trackball
Computer
Mail
Facsimile machine
Standard office equipment
Payroll paperwork
Hiring
Training
Scheduling
Evaluating
Counseling
Disciplining
Motivating
Coaching
Guarantee of Fair Treatment/Open Door Policy process
Safety and security policies and procedures
Accident and injury reporting
Safety training and certifications
Uniform and personal appearance
Confidentiality
Company assets protection
Tool, equipment, or machine inspection
Guest service standards
Clear and professional language
Written document preparation and review
Telephone etiquette
Positive working relationships
Team support
Employee concern response
Quality expectations and standards

Location

Toronto Eaton Centre

Work Type

On-site

Experience Level

Less than 1 year related work experience
At least 2 years of supervisory experience

Education Level

High school diploma or G.E.D. equivalent

About the Company

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
Marriott Hotels strive to elevate the hospitality art, innovating at every opportunity while keeping the comfort of the familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: Marriott Downtown at CF Toronto Eaton Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act).
We are happy to provide accommodations to job applicants needing assistance.
If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.
Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.