Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Product Owner II is responsible for leading the execution, enhancements, and optimization of Salesforce for WES, ensuring efficient delivery that meets business needs and supports both near-term operational stability and long-term roadmap priorities. This role is key in the post-launch phase of recently deployed Salesforce capabilities, supporting stabilization while building a sustainable operating model.

Responsibilities

Serve as the dedicated Product Owner for Salesforce Solutions, accountable for platform enhancements, feature delivery, and continuous improvement.
Own the Salesforce backlog and ensure work is prioritized to maximize business value and delivery outcomes.
Partner closely with Salesforce delivery teams (developers, admins, QA, architects) to drive high-quality execution.
Support stabilization phase following recent Salesforce launches, ensuring defects, enhancements, and user feedback are addressed quickly.
Drive issue triage, prioritization, and resolution in partnership with technical teams.
Transition the platform from stabilization into a steady-state delivery rhythm that supports ongoing BAU and roadmap work.
Gather and translate business needs into clear user stories, acceptance criteria, and prioritized backlog items.
Lead sprint ceremonies including refinement, sprint planning, demos, and retrospectives.
Balance competing delivery streams across roadmap initiatives, new capabilities, BAU requests, operational improvements, post-launch fixes, and workflow optimization.
Act as the primary point of contact between business stakeholders (Sales, Customer Service, Operations) and delivery teams.
Facilitate requirement discussions and ensure alignment on scope, value, and delivery timelines.
Communicate progress, trade-offs, and delivery impacts with clarity and transparency.
Ensure Salesforce solutions are scalable, user-centered, and aligned with platform best practices.
Identify opportunities to improve workflows through automation, process redesign, and configuration enhancements.
Contribute to platform governance, release management, and long-term sustainability.
Collaborate with enterprise teams on integration between Salesforce and other internal systems (customer portals, support tools, data platforms).
Ensure end-to-end process alignment and data integrity across platforms.
Define and track delivery and adoption metrics for Salesforce initiatives.
Use stakeholder feedback and operational insights to drive continuous improvement and backlog evolution.
Identify opportunities for operational improvement, workflow automation, and process optimization.
Champion opportunities for continuous improvement through adoption insights and stakeholder feedback.
Use data, feedback, and delivery insights to drive continuous improvement across product processes and outcomes.
Strengthen delivery predictability through improved backlog management and release planning.

Requirements

Bachelor’s degree or equivalent relevant work experience
5+ years of experience in Product Ownership, Product Delivery, or Business Systems roles
3+ years of experience delivering and managing Salesforce solutions
Strong functional knowledge of Salesforce ecosystem, such as: Sales Cloud and/or Service Cloud, workflow automation (Flows, approvals), reporting and dashboards, integrations and APIs
Proven ability to manage delivery across both operational BAU needs and strategic roadmap initiatives
Strong Agile delivery experience (Scrum/Kanban)
Excellent communication, prioritization, and stakeholder management skills
Demonstrated experience working cross-functionally to deliver across complex product portfolios
Strong alignment with WES mission and values and demonstrates a growth mindset
Salesforce certifications (preferred): Salesforce Administrator
Experience working in post-launch stabilization environments
Familiarity with enterprise governance and CRM operating models

Skills

Salesforce
Sales Cloud
Service Cloud
Workflow automation
Flows
Approvals
Reporting
Dashboards
Integrations
APIs
Agile
Scrum
Kanban
Communication
Prioritization
Stakeholder management
Cross-functional collaboration
Product Ownership
Product Delivery
Business Systems
Enterprise governance
CRM operating models

Location

Remote - Canada

Work Type

Remote
Full-time

Experience Level

5+ years of experience in Product Ownership, Product Delivery, or Business Systems roles
3+ years of experience delivering and managing Salesforce solutions

Education Level

Bachelor’s degree or equivalent relevant work experience

Salary/Compensations

$68K CAD - $93K CAD

Benefits

Access to learning opportunities
Pathways for personal and professional development
Recognition of achievements
Remote work options
Flexible scheduling
Generous time-off policies
Comprehensive wellness programs
Competitive compensation
Comprehensive benefits
Tangible rewards
Comprehensive training programs
Tuition reimbursement opportunities

About the Company

World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students.
For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals.
Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale.
From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, WES partners with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change.
Together with its partners, WES enables people to learn, work, and thrive in new places.

Equal Opportunity

World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada.
This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics.
This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits.
We comply with all applicable federal, state, and local anti-discrimination laws.
For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential.
If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you.
Our Talent Acquisition team is happy to work with you to find solutions that meet your needs.