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About the Role

Vapi is seeking a leader to build and manage its Solutions Architect function, focusing on enterprise deals. This player-coach role involves hiring, defining standards for technical evaluations, and directly contributing to key opportunities to drive Vapi's enterprise growth.

Responsibilities

• Learn the product and Vapi's architecture within 30 days.
• Build agents and integrate telephony systems.
• Meet with Sales Engineers, Account Executives, and founders.
• Map current deal coverage and identify evaluation bottlenecks.
• Develop hiring plans and recruit Solutions Architects.
• Define standards for discovery, demos, and POC scoping.
• Manage capacity and deal assignments for the Solutions Architect team.
• Review POCs and coach the team on live calls.
• Build a library of reusable artifacts, including reference architectures and integration patterns.
• Track and report on technical win rates and time-to-go-live.
• Provide feedback on product gaps to the engineering team.

Requirements

• 6+ years in a technical customer-facing role.
• 2+ years managing Sales Engineers or Solutions Architects, ideally through a period of significant team growth.
• Experience hiring Sales Engineers.
• Ability to write code, build integrations, read API responses, and debug webhooks.
• Experience with voice, telephony, or contact center infrastructure (e.g., SIP, Twilio, Genesys, Five9).
• Comfortable interacting with both engineers and executives.
• Ability to coach a team to adjust technical detail appropriately.
• Experience with technical sales processes including discovery, architecture, POCs, and objection handling.

Skills

• Voice AI
• Telephony integration
• LLM orchestration
• Contact center workflows
• Hiring
• Technical sales
• Customer-facing roles
• Sales Engineering management
• Solutions Architecture
• API integration
• Webhook debugging
• SIP
• Twilio
• Genesys
• Five9

Location

• Remote

Work Type

• Full-time

Experience Level

• 6+ years in a technical customer-facing role
• 2+ years managing Sales Engineers or Solutions Architects

Salary/Compensations

• Competitive salary

Benefits

• Excellent equity ownership
• Comprehensive health coverage (medical, dental, vision)
• Quarterly off-sites
• Flexible time off
• Catered meals
• Transportation
• Gym membership
• $10k annual L&D budget

About the Company

• Vapi provides a platform for deploying voice agents that resolve customer issues without transfers.
• The company has experienced significant ARR growth and serves customers ranging from startups to Fortune 500 companies.
• Vapi recently raised $50M in Series B funding, bringing the total raised to $72M.
• Vapi's core values include building products customers love, commitment, urgency, seeking raw input, shared ownership, and direct, kind communication.