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About the Role
Koeppel Mazda is seeking individuals who are smart, engaging, creative, and dynamic to join their team. The company prioritizes professional development and offers a comprehensive benefits package, competitive compensation, and opportunities for career growth.
Responsibilities
- Oversee service orders and flow of Drive Lane, ensuring prompt, courteous, and effective customer service.
- Take ownership of the customer's experience by completing additional assignments to leave a positive impression.
- Provide concierge support for all owner inquiries via phone or in person.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work efficiently among technicians.
- Answer technical questions regarding vehicle problems, warranties, services, and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems and order necessary parts and tools.
- Oversee administration of warranty claims, and provide training and supervision for the service department.
- Reinforce company policies and adhere to company standards.
- Encourage compliance with applicable laws and regulations.
- Maintain a good working relationship with factory(s) and foster positive employee relations.
Requirements
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
Skills
- Customer service
- Communication
- Time management
- Leadership
- Problem-solving
- Inventory management
- Warranty administration
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan
- Paid time off and vacation
- Short/Long Term Disability
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Discounts on products and services
About the Company
- Family-owned and operated
Equal Opportunity
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.