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About the Role
The Renewal Representative, Regional Accounts is a customer-facing role responsible for managing and executing high-volume subscription renewals for regional customers in the UK. This role focuses on protecting and expanding recurring revenue through accurate and timely renewal execution and proactive customer support.
Responsibilities
- Independently own and execute full renewal workflows for assigned regional customer accounts.
- Drive timely and accurate renewal completion, ensuring contract and commercial accuracy.
- Defend the existing customer base by proactively identifying churn risk, renewal blockers, and customer concerns.
- Identify and close seat-based expansion opportunities at renewal using standard playbooks and creative commercial approaches.
- Work directly with customer procurement and commercial teams to manage renewal execution and resolve issues.
- Apply clear, persuasive communication to influence renewal outcomes and maintain strong customer relationships.
- Maintain accurate renewal pipeline management, forecasting, and reporting within CRM systems.
- Monitor auto-renewal status and intervene when auto-renewals are disabled to prevent churn.
- Use data, insights, and workflow automation to improve renewal efficiency and predictability.
- Engage Account Executives on larger cross-sell or expansion opportunities identified during renewal cycles.
- Partner with Customer Success Managers to align on adoption, retention, and renewal strategy.
- Provide light-touch support to partners on partner-owned or assisted renewal accounts.
- Share insights on churn risk, renewal blockers, and missed upsell signals across teams.
- Provide guidance and informal mentorship to less experienced renewal or sales colleagues.
- Share customer feedback on product experience, packaging, and commercial friction with internal teams.
Requirements
- Demonstrated experience managing customer renewals, account management, inside sales, or customer success motions within a B2B environment.
- Proven ability to independently manage a high volume of renewal transactions with strong attention to detail and prioritization.
- Strong customer-facing communication skills, with confidence engaging procurement and commercial stakeholders.
- Commercial awareness, including experience negotiating renewal terms and addressing customer objections.
- Ability to identify churn risks, expansion signals, and renewal blockers using customer insight and data.
- Experience using CRM systems to manage pipelines, forecasts, and renewal workflows.
- Highly organised and capable of managing competing priorities in a fast-paced environment.
- Familiarity with UK customer buying behaviours and regional commercial practices.
Skills
- Customer Renewals
- Account Management
- Inside Sales
- Customer Success
- B2B Sales
- Communication
- Negotiation
- CRM Systems
- Pipeline Management
- Forecasting
- Data Analysis
- Prioritization
- Organization
Location
- UK
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- Degree-level education or equivalent professional experience
Salary/Compensations
- Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Benefits
- Annual cash bonuses
- Commissions for sales roles
- Stock grants
- Comprehensive benefits package
About the Company
- Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
- We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
- We take great pride in our culture here at Autodesk – it’s at the core of everything we do.
- Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
- When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all.
- Ready to shape the world and your future? Join us!
Equal Opportunity
- We take pride in cultivating a culture of belonging where everyone can thrive.