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About the Role

White Cap offers an exciting and diverse work environment with a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job through knowledgeable, capable, and dependable associates.

Responsibilities

• Responsible for the sales process to generate new sales opportunities or up-sell via phone, email, other electronic communication, or in person.
• Develop customer relationships by identifying customer needs, informing customers about products and services, providing solutions, recommending new/better products, and processing/handling customer orders.
• Receive, research, and answer customer questions regarding accounts, products, rates, and services via telephone or in person.
• Engage with counter and phone customers to identify needs, respond to inquiries, and offer timely solutions.
• Identify up-selling and add-on sales opportunities.
• Communicate product features, benefits, and warranty policy information to customers.
• Develop relationships and partnerships with customers, establishing White Cap as a First Choice Supplier.
• Process purchase orders and complete other required paperwork.
• Handle cash and credit card transactions.
• Order products, arrange deliveries, and follow up with customers regarding order status.
• Prospect for new sales opportunities via outbound calling and emailing.
• Facilitate the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
• Provide product pricing by consulting the pricing matrix and other resources.
• Select correct processes from clearly prescribed rules, past practices, or instruction.
• Seek advice and guidance on non-routine or problem areas from supervisor.
• Exercise limited latitude/independent judgment under close supervision.
• Perform detailed checks or close review of output by a senior coworker and/or supervisor.

Requirements

• 0-2 years of experience in area of responsibility.
• 1+ years of sales experience preferred.
• High School Diploma or GED preferred.
• Computer skills and knowledge of Microsoft Office.

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or GED

Salary/Compensations

• Minimum Pay $21.15

About the Company

• White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors.
• They meet distinct and customized supply needs in non-residential, infrastructure, and residential end markets.
• White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers.
• For more information about White Cap, visit about.whitecap.com.