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About the Role

This is a senior-level technical role responsible for leading a team of engineers focused on leveraging cloud technologies to build scalable, reliable, and efficient systems. The primary goal is to ensure best practices are followed for smooth application and service operation in the cloud, optimizing performance, security, and cost-effectiveness.

Responsibilities

• Align with peers and management to ensure best practices in cloud operations are maintained.
• Provide technical guidance and leadership to team members.
• Support and align efforts to meet customer needs as part of service delivery.
• Work with senior team members to learn, review, assess, and improve infrastructure capabilities.
• Monitor and manage infrastructure, ensuring high levels of availability.
• Install, configure, test, and maintain operating systems, application software, and systems management tools.
• Document and review the design, operations, and troubleshooting of technology platforms and procedures.
• Troubleshoot incidents reported on the infrastructure.
• Perform and document Root Cause Analysis.
• Present analysis to internal and external stakeholders.
• Monitor and test application performance for bottlenecks, identify solutions, and implement fixes.
• Maintain security, backup, and redundancy strategies.
• Author and maintain scripts to increase system efficiency.
• Identify, conceptualize, and execute automation engagements.
• Communicate proactively with customers and internal team members.
• Lead triage sessions with customers and partners.
• Train, guide, and help other team members.
• Adhere to defined support processes.
• Support team in developing a knowledge base.

Requirements

• Degree in computer science, engineering, or equivalent experience.
• Certifications on cloud technologies.
• Troubleshooting Linux based systems.
• Scripting (shell, python).
• Mentorship, coaching, and guidance to more junior team members.
• Sharing knowledge.
• Domain knowledge of banking, financial services, enterprise data platforms, AI-driven automation, and large-scale enterprise IT environments is a strong asset.

Skills

• Cloud technologies
• Linux troubleshooting
• Shell scripting
• Python scripting
• Mentorship
• Coaching
• Guidance
• Knowledge sharing
• Banking domain knowledge
• Financial services domain knowledge
• Enterprise data platforms
• AI-driven automation
• Large-scale enterprise IT environments

Location

• Remote
• Office setting

Work Type

• Hybrid
• Remote
• Office setting

Experience Level

• Senior-level

Education Level

• Degree in computer science, engineering or equivalent experience
• Certifications on cloud technologies

Benefits

• Competitive salaries
• Annual bonus potential
• Generous paid time off
• Paid volunteering days
• Wellness benefits
• Robust opportunities for professional growth and career advancement

About the Company

• The world’s top banks use Zafin’s integrated platform to drive transformative customer value.
• Zafin's platform is powered by an innovative AI-powered architecture.
• The platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty.
• Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.

Equal Opportunity

• Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
• Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.