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About the Role

The Sales Assistant (Style Maker) introduces clients to the Golden world, explaining the brand's heritage and values. This role crafts personalized looks, captures client dreams, and reflects their personality to achieve high customer satisfaction through exceptional service and relationship building.

Responsibilities

• Assist customers in expressing their personality through their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.
• Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.
• Cultivate and sustain positive customer relationships by making clients feel relevant in the Golden Family, embracing omnichannel practices, and leveraging digital tools and communication methods.
• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards.
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

Requirements

• Minimum 1-3 years of relevant experience in luxury retail
• Self-motivation with positive attitude and professional selling techniques
• Good customer focus with strong presentation, interpersonal and communication skills
• Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)
• Flexibility to adapt to the evolving needs of the business and our customers
• Strong team player

Skills

• Fluency in English
• Additional language knowledge
• Professional selling techniques
• Customer focus
• Presentation skills
• Interpersonal skills
• Communication skills
• Omnichannel practices
• Digital tools
• IT skills

Location

• Bicester

Work Type

• Full-time

Experience Level

• 1-3 years

About the Company

• Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

Equal Opportunity

• We are an equal opportunity employer and passionately believe that our strength lies in people's uniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.