Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Seeking a results-driven Sr Account Manager to manage and grow strategic relationships with Logistics Service Provider (LSP) customers across EMEA. This role serves as a trusted advisor and primary point of contact, driving customer success, retention, expansion, and executive engagement while coordinating cross-functional teams to deliver measurable business outcomes and maximize customer value.

Responsibilities

• Own the full sales and account lifecycle for assigned LSP customers across EMEA: prospecting, discovery, solution design, proposal, negotiation, and close.
• Serve as the primary point of contact and trusted advisor to LSP clients; build and deepen executive-level relationships.
• Drive customer success, retention, and expansion initiatives that align with customer business objectives and deliver measurable outcomes.
• Coordinate cross-functional teams (solutions engineering, customer success, product, delivery, legal, finance) to ensure successful implementation and value realization.
• Develop account plans and strategies to maximize customer lifetime value and identify upsell/cross-sell opportunities.
• Maintain accurate CRM records, forecast pipeline, and report on account health and progress against targets.
• Lead executive business reviews and present ROI/value metrics tied to customer objectives.
• Monitor industry trends, competitive landscape, and regulatory considerations impacting LSPs in EMEA.
• Escalate and resolve customer issues promptly and drive continuous improvement efforts.

Requirements

• 3+ years of B2B account management or enterprise sales experience.
• Experience with LSPs, carriers, 3PLs, or supply chain/logistics providers strongly preferred.
• Proven track record of driving retention, expansion, and quota attainment in complex, multi-stakeholder sales cycles.
• Strong commercial acumen with the ability to develop business cases and demonstrate measurable ROI.
• Excellent relationship management and executive engagement skills; comfortable presenting to C-level stakeholders.
• Experience coordinating cross-functional teams to deliver enterprise solutions.
• Familiarity with logistics, supply chain processes, and technologies (e.g., TMS, WMS, EDI) is an advantage.
• Experience selling into EMEA markets and navigating regional/contractual/regulatory differences; multilingual skills a plus.
• Proficiency with CRM systems (e.g., Salesforce) and sales engagement tools.
• Bachelor’s degree preferred; equivalent experience acceptable.

Skills

• B2B account management
• Enterprise sales
• Logistics Service Provider (LSP) management
• Customer success
• Customer retention
• Account expansion
• Executive engagement
• Cross-functional team coordination
• Sales lifecycle management
• Relationship management
• Commercial acumen
• Business case development
• ROI demonstration
• CRM systems (e.g., Salesforce)
• Sales engagement tools
• Logistics
• Supply chain processes
• Supply chain technologies (e.g., TMS, WMS, EDI)
• EMEA market sales
• Multilingual skills

Location

• EMEA

Work Type

• Full-time

Experience Level

• Senior

Education Level

• Bachelor's degree preferred

About the Company

• Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment.
• Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand.
• With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences.
• Blue Yonder - Fulfill your Potential. ™
• Blue Yonder is a trademark or registered trademark of Blue Yonder, Inc.
• Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.
• Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254
• We are a proven, passionate bunch of disruptors.
• Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet.
• Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor.
• Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.