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About the Role

The Senior Technician, Managed Services supports and manages IT infrastructure and end-user systems across The Salvation Army (TSA) locations, ensuring availability, performance, and security. This role is critical in empowering TSA by saving frontline teams time and enhancing service quality through reliable technology. This is a temporary, fixed-term 12-month contract position.

Responsibilities

• Provide direction and oversight to all IT operations, network security and Communications systems for multiple TSA locations in the GTA area.
• Support technology operations and the implementation of new IT systems, networks, and policies in accordance with The Salvation Army standards.
• Inspect and identify the use of technological equipment and software to ensure functionality and efficiency, recommending upgrades, configurations, repairs, or purchases.
• Manage and support all network-connected systems for multiple sites, including security and door controls.
• Respond to and resolve technical or non-technical issues in a timely manner, adhering to TSA incident management processes and policies.
• Provide training on information technologies, including Office 365, mobile devices, and other technical equipment.

Requirements

• Must possess a valid driver’s license, vehicle and have a clean driving record.
• The ability and willingness to drive to the sites in the GTA.
• Sound understanding of computer systems (hardware/software), networks etc.
• Strong sense of integrity with professional ethics.
• Able to proactively recognize potential risks and issues, respond with solutions and engage others in implementing change.

Location

• GTA area

Work Type

• Temporary
• Fixed-term contract

Experience Level

• Minimum five (5) years of experience in implementation and support of IT systems

Education Level

• Completion of a diploma or university degree in computer science, engineering or relevant field

Salary/Compensations

• $70,241.60 to $87,796.80 with a maximum of $105,372.80

Benefits

• Health and dental benefits
• Paid vacation and sick time
• RRSP's

About the Company

• For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
• Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
• In addition, we support people experiencing unemployment, addiction and family challenges.
• We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
• As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
• The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
• Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda.
• Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.
• We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.
• If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team.
• There is a place for everyone to belong at The Salvation Army.