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About the Role

The Hotel Manager is responsible for creating a rewarding work environment, ensuring guest satisfaction, and managing a profitable, safe, and well-maintained hotel. This role focuses on employee engagement and guest delight.

Responsibilities

• Responsible for performance, development, and retention of the hotel team.
• Understand and role model Atlas values, communicating hotel targets to the team.
• Nurture a learning culture within the hotel, prioritizing team development.
• Responsible for the recruitment and onboarding of new Team Members.
• Responsible for rewarding great performance consistently, fairly, and regularly.
• Manage people and conduct tough conversations regarding performance or behavior.
• Respect employees' home lives and cultivate work-life balance by providing 4 weeks of rotas.
• Ensure Team Members understand and follow Atlas Standing Operating Procedures.
• Responsible for ensuring every guest has a great experience.
• Role model excellent guest interactions and support service recovery.
• Analyze guest feedback, interpret trends, and create action plans.
• Responsible for ensuring the hotel passes all evaluations and audits.
• Spend 20% of time outside of standard hours to be visible across all shifts and support the team.

Requirements

• Previous experience leading a team in a Hotel Operations environment.
• Experience leading a team to success in a fast-paced customer-facing service environment.
• Experience managing costs within control for the property, in line with objectives and KPIs.
• Experience working in an environment with clear frameworks and standard operating procedures.
• Experience leading an operational team with various skills and specialisms.
• Experience coaching Team Members and conducting necessary performance conversations.

Skills

• Leadership skills
• Engaging style, able to motivate others towards a shared goal
• Employee engagement skills; understanding of motivational and engagement practices
• Good level of emotional intelligence; understands own and others emotions, ability to unite teams behind a goal and inspire action
• Communicative, able to communicate effectively at all levels
• Organised and systematic
• Excellent customer service skills
• Drive Continuous Improvement in self and others

Location

• Holiday Inn Express London Chingford

Work Type

• Full-time
• 40 hours per week

Experience Level

• Management experience

Salary/Compensations

• Up to £49,250 per annum

Benefits

• Hotel rooms across 59 hotels at £25 per night
• 50% off food and drink
• Worldwide substantial employee discount at 6,600+ IHG Hotels
• Annual bonus cash payment after 2 years of service
• Up to 45% discount for Friends & Family
• Monthly cash rewards through reward and recognition platform
• HSF Health Plan (money off dental/optical appointments and other health costs)
• Access to HSF Perkbox (deals and discounts)
• Online GP service
• Free counselling and wellness support with a 24-hour helpline
• Auto-enrolment pension scheme
• Employee referral programme (£250 per referred employee)
• Employee of the Quarter programmes and annual awards ceremony
• 4-week rota provided
• Free/discounted food when on shift
• Performance-related bonus of up to 20%

About the Company

• Atlas Hotels is hiring.
• Operates Holiday Inn Express, Hampton by Hilton and Holiday Inn hotels.