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About the Role

Join Reliance and become an important Team Member with the tools you need to succeed. We offer limitless opportunities for growth and reward our Team Members for their success. If you’re ready to find your limitless – join us!

Responsibilities

• Analyze key AR and collections performance metrics to identify opportunities to improve recovery and reduce risk exposure.
• Develop and maintain standardized dashboards and reporting to monitor portfolio performance.
• Translate business requirements into analytical datasets, KPIs, and reporting frameworks aligned to collections strategy and operational workflows.
• Perform ad-hoc analysis, reconciliations, and scenario modelling.
• Perform data validation, reconciliation, and lineage tracking to ensure data accuracy.
• Partner cross-functionally with Collections Operations, Finance, Product, and Data teams to enhance data pipelines, enable automation, and support future-state analytics.
• Daily campaign planning, documenting and executing.
• Configure, maintain, and monitor dialer platforms – IB and OB.
• Manage messages, language, formatting etc.
• Use SQL and Python to extract, transform, and analyze large datasets.
• Maintain compliance with dialing rules.
• Document KPI definitions, business logic, and assumptions to ensure consistency and transparency.
• Lead testing, compliance, audits and day to day operations.

Requirements

• Bachelor’s degree in Data Analytics, Computer Science, Statistics, Business, or a related field.
• 3+ years of experience in analytics, business intelligence, or data analyst roles, preferably supporting AR, collections, or call center operations.
• Strong SQL expertise with experience in ETL workflows, data transformation, and data quality validation.
• Advanced Excel skills, including Power Query and Power Pivot, for data modeling and financial analysis.
• Experience with Python for data analysis, automation, and workflow optimization.
• Hands-on experience with Power BI (or similar BI tools) for dashboard development and performance monitoring.
• Strong understanding of data modeling methodologies (e.g., star schema, fact/dimension models).
• Familiarity with collections KPIs and performance frameworks (e.g., roll rates, cure rates, recovery curves, bad debt forecasting).
• Strong communication skills with the ability to translate insights into clear, business-relevant recommendations.
• High attention to detail with a focus on data integrity and accuracy.
• Ability to manage multiple priorities and deliver insights in a fast-paced, performance-driven environment.
• Experience with Microsoft Fabric or modern data platforms (Nice to have).
• Background in collections strategy analytics, call center, credit risk, or customer lifecycle management (Nice to have).
• Exposure to predictive modeling, propensity scoring, or AI-ready data structures (Nice to have).
• Experience supporting digital collections, self-serve channels, or treatment strategy optimization (Nice to have).

Skills

• SQL
• Python
• Excel
• Power Query
• Power Pivot
• Power BI
• Data Modeling
• ETL
• Data Transformation
• Data Quality Validation
• Dashboard Development
• Performance Monitoring
• AR
• Collections
• Call Center Operations
• Microsoft Fabric
• Predictive Modeling
• AI

Location

• Toronto

Work Type

• Hybrid

Experience Level

• Senior
• 3+ years

Education Level

• Bachelor's degree

Benefits

• Competitive base pay plus the ability to earn more tied to your success
• Great benefits plan for you / your family
• Career paths so you can advance in the company

About the Company

• Reliance Home Comfort® (Reliance) is a leader in home services and energy efficient solutions for over 60 years.
• We are committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace.
• With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers.
• Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States.
• Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016.
• Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Equal Opportunity

• Reliance Home Comfort is an equal opportunity employer.
• We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.