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About the Role
This is a leadership role that is upbeat, hands-on, and fun, focused on ensuring a great experience for guests in a high-energy entertainment environment.
Responsibilities
- Lead and support the front desk team
- Maintain a clean, organized, and guest-ready front-of-house area
- Oversee lanes, arcade, and attractions
- Assist with staff scheduling and event coverage
- Train and coach front desk staff and porters
- Respond to guest inquiries in person and via phone
- Resolve issues and ensure a positive guest experience
- Operate the POS system and process transactions
- Make announcements, promote specials, and energize the atmosphere
- Perform opening and closing duties
- Monitor for safety concerns, respond to incidents, and complete reports
- Assist with equipment checks, supplies, and vending
Requirements
- High school diploma or equivalent
- Two years of guest service experience
- One to two years of supervisory or lead experience
- Strong communication, confidence, and organization skills
- Ability to thrive in a busy, loud, high-energy environment
Skills
- Communication
- Confidence
- Organization
- Problem-solving
- POS system operation
Work Type
- Full-time
Experience Level
- Lead
- Supervisory
Education Level
- High school diploma or equivalent
Salary/Compensations
- $17-19/hr
About the Company
- Part of the Spare Time crew, an entertainment venue with lights, music, lanes, and arcade action.