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About the Role

As our Salesforce Administrator & Service Desk Lead, you will be the day-to-day owner and single point of contact for the Salesforce platform, ensuring its smooth operation, administration, and support based on ITSM principles. This role is crucial for maintaining business-as-usual operations while integrating changes from the digital transformation program.

Responsibilities

• Own day-to-day Salesforce administration and act as the single support front door across the estate.
• Run the service desk on ITSM principles, managing ticket queues, prioritization, and SLAs.
• Triage and resolve incidents and requests, escalating cleanly when necessary.
• Build and maintain the knowledge base and runbooks to facilitate self-service and repeatable processes.
• Configure and maintain the platform across Sales, Service, and Experience Cloud (FSC preferred), including users, profiles, permission sets, flows, page layouts, reports, and dashboards.
• Administer surrounding tools such as telephony/CTI, e-signature, and document generation to support the client journey.
• Own data quality and hygiene, including deduplication, data quality tooling, data loads, and monitoring of declarative integrations.
• Support release management and deployments alongside the delivery partner.
• Provide first-line security administration and uphold change control and governance.
• Absorb knowledge transfer from the program and delivery partner, sustaining BAU through and beyond the transformation.

Requirements

• Salesforce Administrator certification with strong hands-on administration across multiple clouds (Sales, Service, and Experience Cloud, FSC preferred).
• Service-desk/BAU support experience with solid ITSM knowledge, including ticket-queue management, prioritization, SLAs, and incident/request handling.
• Proficiency in Flow automation, security and sharing configuration, reports and dashboards, and data management.
• Experience administering telephony/CTI and e-signature/document-generation tooling (e.g., DocuSign) in support of customer journeys.
• Experience with release and deployment support (change sets/SFDX awareness).
• Strong documentation and knowledge-base discipline.
• Confident stakeholder support and communication skills.

Skills

• Salesforce Administration
• Sales Cloud
• Service Cloud
• Experience Cloud
• Flow Automation
• Security Configuration
• Sharing Configuration
• Reports and Dashboards
• Data Management
• ITSM Principles
• Ticket Queue Management
• Prioritization
• SLAs
• Incident Handling
• Request Handling
• Telephony/CTI Administration
• E-signature Tool Administration
• Document Generation Tool Administration
• Release Management Support
• Deployment Support
• Change Control
• Governance
• Documentation
• Knowledge Base Management

Location

• Remote
• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• Experienced

Education Level

• Salesforce Administrator certification

Salary/Compensations

• Competitive salary

Benefits

• Contributory pension
• Hybrid/flexible working
• Ongoing learning and development opportunities
• Opportunities for professional development and career progression

About the Company

• Since 2004, Triple Point has been connecting capital with investment opportunities, managing over £2.5 billion across Private Credit, Social Housing, Clean Heat, Energy, and Venture strategies for retail and institutional clients.
• With over 230 employees, Triple Point is committed to improving the world, evidenced by its B Corp certification, adherence to the Principles for Responsible Investment, and recognition as a Sunday Times 'Best Place to Work 2025 & 2026'.
• The Digital and Technology team provides cutting-edge, safe, and reliable digital solutions to enhance efficiency and reduce risk.
• The Digital Transformation team manages core systems, integrations, data, and automates processes using Microsoft 365 and emerging technologies like Gen/Adaptive AI.
• Triple Point values curiosity, generosity, thoughtful action, teamwork, and ownership, integrating AI tools as a co-pilot to enhance efficiency and insight.

Equal Opportunity

• Triple Point is dedicated to providing fair and equal opportunities for all individuals, including both current and potential employees.
• Discrimination of any kind based on factors such as age, disability, gender, sexual orientation, pregnancy, race, ethnicity, religion, gender identity, or marital status is not tolerated by the company.
• The company aims to create a welcoming and diverse work environment where people from all walks of life feel valued and supported.
• Individuals from various backgrounds are actively encouraged to apply for job vacancies and become part of the team.