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About the Role

We are looking for an experienced and inspiring Wellbeing Hub Supervisor to join the team! You’ll be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of the team. As a key member of the retail team, you will support the Store Manager across all aspects of the store from stock management and operations to local commercial strategy and business planning.

Responsibilities

Responsible for the day to day running of a standalone store and team alongside the store manager
Drive forward sales, KPIs and company objective
Complete targets, payroll, rotas, stocktakes, and weekly reports
Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
Recruit, develop and mentor a team with a focus on training and education
Always provide the highest standard of NEOM Customer Experience in store to inspire wellbeing
Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships
Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your stores local community, and ensuring an inclusive environment

Requirements

Must be able to work well in a team and thrive on pressure
Must be able to react to change in a positive but calm way and maintain professionalism
Available to work weekdays and weekends
Late nights and travel to other stores and events may be required
At least 1 year minimum experience in a Retail Supervisor role, ideally in a standalone store environment
Experience in the Health & Beauty Industry
A passion for wellbeing
A love of customer service and to be able to translate this to inspire your colleagues
Meticulous attention to detail
Someone who thrives in a collaborative and supportive team
Alignment with NEOM values with a keen interest in wellbeing
Have the desire and capability to coach and develop your team to reach their full potential
Be commercially driven, seeking constant brand opportunities to increase store footfall
Positive energy that will inspire others

Skills

Customer experience
Team leadership
Stock management
Operations
Commercial strategy
Business planning
Sales
KPI management
Payroll
Rotas
Stocktaking
Reporting
Event organization
Recruitment
Mentoring
Training
Customer service
Community initiatives
Fundraising
Brand partnerships
Coaching
Team development

Location

Brent Cross

Work Type

Permanent
Full-time

Experience Level

Supervisor

Benefits

25 days holiday plus bank holidays
Time off on your birthday
Wellbeing days
Time off to volunteer
Private health insurance
Inpatient & outpatient cover
GP consultations
Therapies
Mental health support
Monthly product allowance
Staff discount

About the Company

At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission: We Supercharge Wellbeing With 100% Natural Fragrances at our heart. Empowering our People, Nurturing our Communities & Respecting our Planet. We are an award-winning, B Corp certified business, that is leading the way in Wellbeing.

Equal Opportunity

At NEOM Wellbeing, we believe the best teams reflect the world around them. We're committed to building an inclusive workplace where everyone belongs, and we welcome applications from people of all backgrounds, identities, and experiences. NEOM Wellbeing is an equal opportunities employer.