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About the Role

Provide reliable, professional on-site support for end-user devices and workplace equipment. This role ensures devices are prepared, delivered, maintained, and managed accurately throughout their lifecycle, working closely with end users and contributing to asset and inventory data accuracy.

Responsibilities

• Prepare, configure, and deliver laptops, peripherals, and standard workplace equipment to end users.
• Perform device imaging, provisioning, and deployment using tools such as Microsoft Intune or Autopilot.
• Provide on-site hardware and software troubleshooting for standard workplace issues.
• Support device swap, repair coordination, and reimaging activities.
• Schedule and conduct user handovers professionally.
• Conduct user acceptance testing upon completion of installations or repairs.
• Manage loan devices and maintain stockroom accuracy.
• Update and maintain asset records and inventory data in the ticketing toolset.
• Support logistics activities including receiving, unpacking, verifying, assembling, and coordinating returns.
• Prepare devices for reuse or disposal, including data wiping and packaging.
• Act as on-site remote hands for infrastructure and network teams.
• Support activities outside standard business hours, including weekends, as required.

Requirements

• Basic working knowledge of Windows 11 and Microsoft 365 in an end-user support context.
• Familiarity with device provisioning concepts, preferably using Microsoft Intune or Autopilot.
• Basic understanding of hardware troubleshooting for laptops, desktops, and common peripherals.
• Basic awareness of asset management principles, inventory processes, and data protection requirements.
• Experience using a ticketing tool such as ServiceNow, Remedy, Jira Service Management, or equivalent.
• Ability to follow documented procedures accurately and update records consistently.
• Strong communication skills with a professional, user-facing manner and a customer-first approach.
• Organized and reliable, with the ability to manage concurrent tasks and prioritize workload effectively.
• Compliance with safety protocols and quality standards is expected.

Skills

• Microsoft Intune
• Autopilot
• ServiceNow
• Remedy
• Jira Service Management

Location

• On-site

Work Type

• Onsite
• Full-time

Experience Level

• Entry-level
• Mid-level

Education Level

• ITIL Foundation
• CompTIA A+
• Microsoft Fundamentals
• Vendor hardware certification

Salary/Compensations

• $45,000 to $80,000+

Benefits

• Support for professional accreditations
• Flexible arrangements
• Generous holidays
• Additional day off for your birthday
• Continuous mentoring
• Active sports, events, and social committees
• 24/7 support from Employee Assistance Program
• Opportunity to invest in company growth through Employee Share Plan
• Additional local benefits

About the Company

• A world-leading provider of integrated solutions for the alternative investment industry.
• Home to 90% of the top 30 asset managers in the private markets.
• Employs over 6,000 professionals across 24 jurisdictions.
• Believes in being different in what they do, how they work, and how they enable and develop people.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.