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About the Role

As a CA Sales Consultant Trainee, you will be the face of CarMax, delivering an iconic customer experience that sets us apart. Your mission is to help customers find the right vehicle for their lifestyle by building genuine relationships and understanding their needs. No prior auto sales experience is needed, as we provide paid training, a dedicated personal sales mentor, and continuous development opportunities. This role offers career growth potential with paths to mentorship, management, and leadership.

Responsibilities

Assist customers in finding vehicles that fit their needs using knowledge of CarMax inventory.
Guide customers through the entire process, including appraisals, test drives, and financing applications.
Deliver an exceptional experience by listening actively and providing clear, honest information.
Complete accurate documentation for all transactions to ensure a smooth and transparent process.
Collaborate with team members to meet customer needs and achieve store goals.
Maintain a professional, customer-first approach in every interaction.
Stay informed about CarMax products, services, and promotions to better serve customers.
Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Requirements

Sales or customer service experience in retail or similar environments preferred.
Strong listening and communication skills with a customer-focused mindset.
High level of self-motivation and ability to work independently and as part of a team.
Comfort with technology for processing transactions and accessing inventory information.
Ability to adapt in a fast-paced, dynamic environment.
Commitment to integrity and transparency in every customer interaction.
Willingness to learn and grow through CarMax-provided training and mentorship.

Skills

Interpersonal skills
Customer service
Communication
Technology proficiency
Adaptability
Integrity
Transparency

Location

Santa Rosa, California

Work Type

Full-time

Experience Level

Trainee

Salary/Compensations

$18.22 - $20.00 per hour

Benefits

Sick time (accrued per pay period, ranging from 24 hours to unlimited based on state rules)
Vacation time (8 to 40 hours per year based on length of service, with a 1-year waiting period)
Floating Holiday Time (4 hours per calendar year, subject to manager approval)

About the Company

CarMax is the nation's largest retailer of used cars with stores from coast to coast, and we are still growing.
We are rethinking the way people buy cars.
We believe work should feel meaningful and rewarding, with opportunities to make an impact every day.
We revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process.
Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer.
With over 250 store locations and over 30,000 associates, we have been recognized as one of the Fortune 100 Best Companies to Work For®.
We are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress.
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences.
We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Equal Opportunity

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.