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About the Role
As a CA Sales Consultant Trainee, you will be the face of CarMax, delivering an iconic customer experience that sets us apart. Your mission is to help customers find the right vehicle for their lifestyle by building genuine relationships and understanding their needs. No prior auto sales experience is required; we provide paid training, a dedicated personal sales mentor, and continuous development opportunities. This role offers career growth potential with paths to mentorship, management, and leadership.
Responsibilities
- Assist customers in finding vehicles that fit their needs using knowledge of CarMax inventory.
- Guide customers through the entire process, including appraisals, test drives, and financing applications.
- Deliver an exceptional experience by listening actively and providing clear, honest information.
- Complete accurate documentation for all transactions.
- Collaborate with team members to meet customer needs and achieve store goals.
- Maintain a professional, customer-first approach in every interaction.
- Stay informed about CarMax products, services, and promotions.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Requirements
- Sales or customer service experience in retail or similar environments preferred.
- Strong listening and communication skills with a customer-focused mindset.
- High level of self-motivation and ability to work independently and as part of a team.
- Comfort with technology for processing transactions and accessing inventory information.
- Ability to adapt in a fast-paced, dynamic environment.
- Commitment to integrity and transparency in every customer interaction.
- Willingness to learn and grow through CarMax-provided training and mentorship.
Skills
- Interpersonal skills
- Customer service
- Communication
- Listening
- Technology proficiency
- Adaptability
- Integrity
- Transparency
Location
- Santa Rosa, California
Work Type
- Full-time
Experience Level
- Trainee
Salary/Compensations
- $18.22 - $20.00 per hour
- Eligible for incentives and bonuses in California
Benefits
- Paid sick time (up to 48 hours per year)
- Paid vacation time (80-200 hours per year after 90-day waiting period)
- Paid holidays (6 scheduled holidays + 1 floating holiday)
- Holiday Premium Pay if working on a scheduled holiday
- Full-time salaried associates have paid time away with no specified limit for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
About the Company
- CarMax is the nation's largest retailer of used cars with stores from coast to coast, and we are still growing.
- We are rethinking the way people buy cars.
- We believe work should feel meaningful and rewarding, with opportunities to make an impact every day.
- We revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process.
- Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer.
- With over 250 store locations and over 30,000 associates, we have been recognized as one of the Fortune 100 Best Companies to Work For®.
- We are committed to helping our communities thrive.
- As an associate, you are part of an innovative movement to empower the modern customer and drive progress.
- We disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.
- With over 200 locations nationwide, our amazing team of more than 25,000 associates work together to deliver iconic customer experiences.
- We help every associate grow their career and achieve their best, at work and in their community.
- We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Equal Opportunity
- CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.