Client Outcomes Manager (Product Governance) at Jupiter Asset Management | London, England | Rezi

Client Outcomes Manager (Product Governance) at Jupiter Asset Management

Client Outcomes Manager (Product Governance)

Jupiter Asset Management · London, England

4 weeks ago

Client Outcomes Manager (Product Governance)

Jupiter Asset Management · London, England

a month ago
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About the Role

This role within the Client Outcomes Team supports Jupiter's product governance framework and ensures products deliver good outcomes for clients throughout their lifecycle. It involves analytical insight, governance support, and constructive challenge for strategic and regulatory initiatives like Assessment of Value and Consumer Duty.

Responsibilities

  • Contribute to the development and enhancement of Jupiter's product governance framework.
  • Provide product governance input and constructive challenge to new product proposals and changes.
  • Support governance forums by preparing papers, management information, and recommendations.
  • Monitor target market and distribution chain outcomes to ensure products reach intended investors.
  • Identify opportunities to strengthen governance processes and decision-making frameworks.
  • Support the delivery of the Client Outcomes framework across Assessment of Value (AoV) and Consumer Duty.
  • Contribute to the AoV process, including analysis, governance papers, and Board reporting.
  • Support the preparation of annual Consumer Duty Board Reports and quarterly reporting.
  • Develop insights into outcomes for direct retail investors, including vulnerable customers.
  • Contribute to the delivery of annual fund reviews, assessing ongoing suitability.
  • Assess product outcomes against target market expectations and distribution strategy.
  • Work with teams to support the implementation of actions from product reviews.
  • Develop management information and outcome metrics for governance committees and senior management.
  • Translate complex analysis into clear, evidence-based recommendations.
  • Identify trends, emerging risks, and opportunities to improve client outcomes.
  • Drive improvements in data quality, reporting, automation, and analytical capability.
  • Build effective working relationships across various departments.
  • Collaborate with colleagues in the Client Outcomes Team on evolving initiatives.
  • Present analysis, findings, and recommendations to governance committees and stakeholders.
  • Act as a trusted partner to help embed good client outcomes into business decision-making.
  • Support the evolution of the client outcomes and product governance framework.
  • Identify opportunities to improve methodologies, governance processes, reporting, and efficiency.

Requirements

  • Substantial experience within asset management in Product, Product Governance, Client Outcomes, or a related function.
  • Strong understanding of pooled fund structures, product governance principles, and the UK regulatory framework, including Consumer Duty and Assessment of Value.
  • Experience supporting product development, product lifecycle management, or governance activities.
  • Strong analytical skills and attention to detail.
  • Experience preparing papers for senior management or governance committees.
  • Proven ability to manage multiple priorities across a broad range of initiatives.
  • Agile mindset, thriving in a fast-paced environment with tight deadlines.
  • This role is subject to the Conduct Rules set by the FCA.

Skills

  • Analytical insight
  • Governance support
  • Constructive challenge
  • Product governance
  • Client outcomes
  • Assessment of Value (AoV)
  • Consumer Duty
  • Annual Product Reviews
  • Product development
  • Product lifecycle management
  • Management information
  • Data analysis
  • Reporting
  • Stakeholder engagement
  • Collaboration
  • Communication

Location

  • London

Work Type

  • Hybrid

Experience Level

  • Substantial experience

Benefits

  • Private balcony
  • Table tennis room
  • Cycle storage
  • On-site shower facilities
  • On-site locker facilities

About the Company

  • Jupiter is one of the UK’s leading investment management companies with just under 500 employees and £54 billion worth of assets under management (as at 31st December 2025).
  • Jupiter provides investment services to individual and institutional investors through mutual funds, separately managed accounts and sub-advised funds.
  • Jupiter has experienced a period of international growth with offices open in EMEA and APAC.
  • Our London office was designed to encourage employees to live active, healthy lives.
  • Our high-conviction investment approach is fundamental to the way we think, and the way we work.
  • We all understand how we can positively impact our clients.
  • We are team players and success is only possible if we work together.
  • We respect and celebrate different perspectives, and experiences.
  • We are tenacious and create an environment where everyone can do meaningful work for clients, for our business, and for the world around us.
  • We are agile, brave, and work fast.
  • We take accountability and always look for ways to drive greater value for our clients.
  • We embrace change and challenge convention.
  • We are proud of our journey so far and continually try to find better ways to work and share lessons learnt so that we can be even stronger tomorrow.
  • At Jupiter, we unlock your potential so our clients can achieve theirs.

Equal Opportunity

  • At Jupiter we are dedicated to building a diverse and inclusive workplace, so if you are interested in this role, but don’t think your experience aligns perfectly with every listed requirement in the job description, we would encourage you to apply. You may be the right person for this role.