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About the Role
As a Key Account Store Operations Specialist, you will be the voice of Too Good To Go for our most important key account partners across Germany. You will be part of the Key Account Growth Team, ensuring our partnerships flourish at the store level. Your role involves approximately 80% of your time spent on the phone, building relationships, solving problems, and engaging partners.
Responsibilities
- Build strong relationships at the store level through proactive calls and identify needs early.
- Ensure long-term partner satisfaction with Too Good To Go.
- Identify growth potential and conduct targeted calling campaigns to actively increase partner engagement.
- Support the Key Account Field Sales team by preparing for and following up on appointments.
- Assist in acquiring new locations by actively engaging store managers and inspiring them with the mission.
- Use tools like Salesforce and Looker to identify performance weaknesses and resolve them through direct partner consultation.
- Collaborate with Key Account Managers to develop strategies for more efficient and scalable phone workflows.
- Meticulously document phone calls in systems to ensure transparency and smooth team operations.
Requirements
- Enjoy talking on the phone and building trust through voice.
- Effectively overcome objections and motivate people.
- Thrive in a high-volume calling environment and generate impact.
- Communicate precisely and persuasively in German (fluent) and English (good knowledge).
- Understand the language of store and branch managers.
- Possess strong organizational skills and the ability to prioritize effectively.
- Work confidently with Excel/Google Sheets and Salesforce.
- Use data as a basis for calls.
- Be motivated by measurable goals (KPIs) and continuously improve partner satisfaction and growth.
- Be a team player who collaborates effectively within and across teams.
- Ideally, have an understanding of the retail grocery sector and the daily stresses of store operations.
Skills
- Relationship Management
- Retention
- Growth Optimization
- Performance Analysis
- Communication
- Sales Support
- Data Analysis
- Process Improvement
- Organizational Skills
- Salesforce
- Looker
- Excel
- Google Sheets
Location
- Germany
- Berlin Office
Work Type
- Hybrid Work
- 2 days Homeoffice
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Fair fixed salary
- Bonus based on performance
Benefits
- Company pension plan
- Company disability insurance
- Additional days off for significant life events
- Regular events (summer and winter parties)
- TGTG vouchers worth 50 Euros
- Shareback program: three fully paid workdays for volunteer activities in food rescue
- Employee Resource Groups (Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse)
- Active feedback and error culture
- Open and honest communication
- Comprehensive and structured onboarding
- One fully paid child sick day
- Discounted memberships for Urban Sports Club or vouchers via Hrmony
- Jobrad (company bicycle program)
- Individual training opportunities through own Learning & Development program
- Work equipment: Macbook + iPhone
- 27 vacation days (+ 3 days after probation)
About the Company
- Our mission at Too Good To Go is to inspire and empower people every day to save food from being wasted.
- We connect supermarkets, bakeries, restaurants, cafes, canteens, and hotels with our users who can pick up surplus food at a reduced price.
- We ensure that good food ends up on plates instead of in the trash.
- Too Good To Go aims to be a human, economically, and socially sustainable company.
- We have been certified as a B-Corp company.
- We want to inspire and empower everyone to fight food waste together.
- We aim to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way.
- We believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
Equal Opportunity
- We welcome all applicants regardless of gender identity, sexual orientation, religion, ethnicity, national origin, migration history, marital status, age, and physical or cognitive abilities.
- We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need.
- If you need reasonable accommodation at any point in the application or interview process, please let us know.