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About the Role

As a Client Success Executive at MYITCREW, you will be the strategic lead for assigned accounts, responsible for relationship health, business growth, and technology alignment throughout the client lifecycle. This role focuses on Healthcare – Skilled Nursing Facility accounts, requiring a deep understanding of their business and a partnership approach to technology solutions.

Responsibilities

• Serve as the single point of accountability for assigned clients, ensuring proactive and strategic engagement.
• Own client relationships at all organizational levels, leading Strategic Business Reviews (SBRs) and developing IT roadmaps aligned with client goals.
• Anticipate client needs and proactively resolve concerns before they escalate.
• Build trusted relationships with senior decision-makers in healthcare organizations.
• Identify and close expansion opportunities, including hardware refreshes, infrastructure upgrades, licensing, and project work.
• Quote and scope solutions in collaboration with Solutions Architect and TAM teams.
• Translate technical findings into business conversations, highlighting operational outcomes, risk reduction, and ROI.
• Manage the lifecycle calendar for each account, including warranties, licensing renewals, and contract timelines.
• Present lifecycle and budget updates proactively.
• Serve as the non-technical escalation point for service concerns, facilitating internal resolution.
• Maintain clear communication with clients during escalations.
• Partner with TAM and Projects teams to execute client initiatives and ensure delivery alignment.
• Collaborate with Solutions Architect on complex client scoping, ensuring technically sound and achievable plans.

Requirements

• 7+ years in a senior account management, client success, or client executive role within managed services, IT services, or a related technology field.
• Proven track record managing relationships with C-suite and VP-level buyers at complex, multi-site organizations.
• Ability to understand and articulate the business implications of technology to executive audiences.
• Sufficient technical fluency to engage credibly with engineering teams and lead client technology conversations.
• Consultative, confident communicator with strong listening and presentation skills.
• Organized and accountable with disciplined management of a book of business.
• Experience working with or within assisted living or skilled nursing facility (SNF) organizations is required.
• Background on the operations side of healthcare is a preferred plus.

Skills

• Account Management
• Client Success
• Client Executive
• Relationship Management
• Strategic Planning
• IT Roadmapping
• Business Development
• Technical Acumen
• Consultative Selling
• Communication
• Organization
• Accountability

Location

• Remote

Work Type

• Full-time

Experience Level

• 7+ years

Salary/Compensations

• $100,000 – $110,000 annually, plus performance-based commissions/bonuses

Benefits

• Health, dental, and vision benefits
• PTO and paid holidays

About the Company

• At MYITCREW, we fix problems permanently through a root cause culture, building client trust as our foundation.
• We have a proactive technical team that generates real findings and opportunities for our Client Success Executives.