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About the Role

Join Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you’ll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence. In this role, you’ll collaborate with cross-functional teams and learn our ever-evolving product suite, helping customers navigate their needs while upholding our values of transparency, empathy, and efficiency.

Responsibilities

Respond to customer queries via email and phone in a timely and knowledgeable manner
Troubleshoot and resolve issues while providing accurate information and following up as needed
Document interactions and escalate complex cases to the appropriate teams
Ownership of incoming requests from customers, including the creation of tickets for the internal organization
Ownership for tracking-to-resolution of recorded incidents or bugs
Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe
Internally, you’re the first point of contact for knowledge on the operational use of our software

Requirements

Background in finance and or accounting is a strong plus
Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
Ability to handle a variety of tasks at a high frequency
Structured and detail oriented approach to work
Fluency in English and German, additional languages are a plus
Submit your resume in English
Submit an updated portfolio and/or resume

Location

Germany
Switzerland
Europe

Work Type

Hybrid
IRL-first approach
Work From Anywhere

Salary/Compensations

Competitive compensation paired with equity in Perk

Benefits

30 days of annual leave to rest and recharge, plus all public holidays.
Your choice of perk: a gym membership (Urban Sports Club) or a BVG public transport ticket.
Unforgettable team experiences, including our annual summer party.
Comprehensive wellbeing support through Spring Health, offering fast access to 12 therapy and 12 coaching sessions for you and your loved ones.
Flexible compensation options to help your money go further.
17 weeks of paid parental leave during your child’s first year.
16 paid volunteer hours each year to give back to causes you care about.
A fully paid four-week sabbatical after five years with Perk.

About the Company

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management.
Our tools automate everything from travel bookings to expenses, invoice processing, and more.
We are on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.
We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team.
We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential.
Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries.
AI is embedded in how we work across every function.
The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters.
We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

Equal Opportunity

We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.