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About the Role
The IT analyst is focused on the support of business processes and digital solutions and acts as a key internal resource, drives effective utilization, configuration, and continuous improvement of IT systems to enhance operational efficiency and ensure data integrity. While contributing to solution design and implementation, the role also ensures the stable operation of IT services through hands-on support activities. Operating within a globally distributed IT team, this role combines engineering responsibilities with operational support for onsite and regional environments, including manufacturing systems. The position plays an active role in digital transformation initiatives, translating business needs into scalable technical solutions while maintaining reliable day-to-day IT operations.
Responsibilities
- Subject matter expert for IT systems and solutions involving applications, infrastructure, and end-user technologies
- Translation of business requirements into technical solutions and system configurations
- Driving digital improvements and quick wins using M365, Power BI, and AI-based tools
- Overall IT systems support (Windows, Android, iOS, Wyse Clients, barcode scanners, PLCs, etc.) across onsite and remote locations
- Installation, configuration, and troubleshooting of hardware and software
- Identification, diagnosis, and resolution of incidents and service requests, including escalation where required
- Remediation of cybersecurity threats in line with corporate standards
- User guidance, training, and enablement for IT systems and processes
- Documentation and records management
- Process guidance and onboarding support for employees
- Participation in Digital & IT projects and global initiatives
- Vendor engagement and coordination
Requirements
- Completed apprenticeship as IT specialist for system integration, bachelor’s degree, or equivalent technical education
- 2–3 years of experience in IT support and/or engineering-related roles
- Strong knowledge of the M365 ecosystem and cloud-based applications
- Proven support experience with business applications (CRM, ERP, MES)
- Solid understanding of IT infrastructure (WAN, LAN, network, servers, cloud environments)
- Hands-on experience with Windows domain environments, including command-line and scripting tools
- Advanced level of English
Skills
- Scripting or modern programming languages
- Data and automation
- Active Directory
- Deployment/imaging solutions
- Process optimization
- Digitalization approaches
- Polish or Spanish language skills
- High level of integrity and confidentiality
- IT service management tools (e.g., ServiceNow)
Location
- Berlin, Germany
Work Type
- Onsite
- Regional
Experience Level
- 2-3 years
Education Level
- Apprenticeship as IT specialist for system integration
- Bachelor’s degree
- Equivalent technical education
Benefits
- Company-wide bonuses
- Long-term incentive programs
- Company-funded retirement plan
- Paid leave
- Employee Assistance Program (EAP)
- Recognition program
About the Company
- Corning is one of the world’s leading innovators in glass, ceramic, and materials science.
- Our technologies push the boundaries of what’s possible.
- Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.
- This segment is classified into two main product groupings – carrier network and enterprise network.
Equal Opportunity
- Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws.
- Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment.
- To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.