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About the Role

The Senior Manager, Commercial Development provides strategic account-specific support to Multi-Brand Retail (MBR) partners, leading key wholesale accounts and strategically building the brand's image and business within the retailer network. Responsibilities include developing and executing strategic plans, acting as the primary interface with corporate account partners, and overseeing the omni-channel business for Fragrance & Beaute MBR, including e-commerce and digital marketing negotiations. The role identifies and negotiates opportunities to augment market share, retailer rank, and drive client loyalty KPIs.

Responsibilities

Act as primary point of contact for several major Retail accounts, owning the business performance and relationship for F&B with each account
Partner with leadership in evaluating opportunities and how to evolve the business including new ways of working and leading large, cross-functional project teams
Partner with client intelligence to create targeted programs with the retailers
Develop a seasonal, customized omni-channel marketing account strategy, inclusive of: advertising, visual presence and e-retail initiatives
Be the “expert” and key internal point person of contact for the account, proactively driving optimization and growth of accounts
Independently manage the day-to-day communication and relationship with the account
Create presentations for both external (Retailer Executive & Merchant teams) and internal (senior leadership) teams
Champion recommendations that ensure internal media and external brand activities are aligned to support overall brand objectives
Act as the strategic lead for ‘Market’ touch points, owning the retailer presentation and follow-up
Establish strong relationships with the field teams and lead respective account cohorts
Act as key point person to facilitate alignment between internal cross-functional teams, including but not limited to: Marketing, Planning, Retail Store Environment, eRetail, Client Intelligence, Client Experience
Contribute to strategy development across our MBR distribution with a strong sense of ownership of accounts and ability to see the big picture in driving image and profitability
Represent the CHANEL brand and have a deep knowledge/understanding of its values and drivers

Requirements

Bachelor's degree required, advanced degree preferred
Prior experience in marketing, business development, account development, merchant/buying role, digital marketing, or analytics & reporting
Prior direct external account or brand management and negotiations experience required
Prior experience with data analysis, and high comfort level with senior-management level presentations both internally and externally
Prior experience in digital marketing and/or CRM strategy significant plus
Prior experience managing budgets, and has strong understanding of P&L
Advanced proficiency in Microsoft Office programs (Microsoft Word, Excel, Powerpoint)
Superior written and oral communication skills, including presentation skills
Strong analytical skills including retail math and proficiency with financial statements and modeling
Proven ability to balance concurrent priorities while effectively managing time and deadlines
Independent thinker; ability to identify and present opportunities
Demonstrates resilience and adaptability, thriving in fast-paced environments and quickly adjusting to changing priorities and circumstances
Ability to travel occasionally for Market, business meetings with accounts, and store visits
Digital Expertise a plus: site merchandising and understanding of digital tactics (direct load, affiliate, SEM, SEO, retargeting, display) and familiar with paid social KPI’s (CTR/CPM, Impressions, Reach, Engagement, LPR, CPC)

Skills

Negotiation skills
Communication skills
Data analysis
Microsoft Office Suite (Word, Excel, Powerpoint)
Retail math
Financial statement analysis
Financial modeling
Digital marketing
CRM strategy
Site merchandising
Digital tactics (direct load, affiliate, SEM, SEO, retargeting, display)
Paid social KPIs

Location

NYC office

Work Type

Hybrid

Experience Level

Senior Manager

Education Level

Bachelor's degree
Advanced degree preferred

Salary/Compensations

$87,500 - $135,000
Other forms of variable pay may be offered
Bonus potential
Benefits
Perks

Benefits

Wellbeing resources
Dedicated paid time off for wellbeing
2-week August Office Closure
Wellbeing fund
Family and care giving benefits
Parental leave
Fertility support
MilkStork
Care.com Membership
Generous paid time off policies (vacation, holiday, sick, volunteer days)
401K and other incentives
Robust healthcare offerings (medical, dental, vision)
MDLIVE (virtual care)
One Medical
Flexible Spending Accounts (Health Care & Dependent Care)
Health Savings Account
Employee Assistance Program
Life insurance
Accidental Death & Dismemberment
Short Term Disability
Long Term Disability
Health Advocate
International Business Travel Accident & Medical
Commuter Transit & Parking

About the Company

Chanel is a world leader in creating, manufacturing, and distributing luxury products.
Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
This means everyone can grow, continue to be inspired and feel included, now and in the future.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
Chanel is focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams.
We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

Equal Opportunity

At CHANEL, we are intentional in promoting Diversity & Inclusion.
We foster respect, empathy and dignity for all.
We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.