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About the Role

We are seeking a Client Care Coordinator to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services.

Responsibilities

• Provide an exceptional and individualized client experience for clients visiting and contacting the clinic
• Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders
• Make product and payment recommendations to enhance the client journey
• Support with maintaining physical and electronic records
• Perform basic hearing aid maintenance and product questions
• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
• Educate patients on billing and payment options; perform AR duties as assigned

Requirements

• 2+ years of experience working in sales, retail, a busy office, or a clinic environment
• Comfortable interacting with customers
• Comfortable recommending products and services to clients
• Comfortable interacting with diverse client groups and networking within the community
• Works well with others and appreciates what can be accomplished with support from colleagues
• Willingness to participate in some local travel
• Access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

Skills

• Sales acumen
• Customer-centric attitude
• Team-player

Location

• London, ON (Wharncliffe location)

Work Type

• Permanent
• Full-time
• Onsite

Experience Level

• 2+ years

Salary/Compensations

• $21-$24/hour + an attractive bonus program

Benefits

• Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire
• RRSP matching program
• Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year
• Training, learning, + continuing education opportunities
• Friends and family discounts + access to our employee perk program

About the Company

• Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health.
• With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All.
• Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada.

Equal Opportunity

• HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.