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About the Role

As a Customer Success Representative, you will be a central pillar for your team, contributing significantly to the smooth functioning of our workflows. You will efficiently process customer inquiries, ensure the highest data quality, and thereby create the foundation for long-term customer satisfaction and sustainable growth. Your commitment will help make the daily work of healthcare professionals easier, giving them more time for what truly matters: providing the best possible care for their patients.

Responsibilities

Support your team operationally by ensuring smooth day-to-day operations through the execution of standardized processes in managing your customer portfolio.
Evaluate and forward customer inquiries by reviewing incoming requests, coordinating their handover within the team, and ensuring efficient processing.
Ensure high data quality by maintaining and updating relevant customer data and documenting customer interactions and important information in a structured manner.
Set up and optimize product settings by configuring and improving settings in Doctolib to optimize usage for your customers.
Accompany customers through all phases of collaboration, assisting with contract closures, terminations, and organizational matters such as license transfers.
Work closely with your team to implement operational priorities and contribute to goals such as customer satisfaction, retention, and growth.

Requirements

First professional experience, e.g., as a working student in Customer Success, customer service, internal sales, or in comparable operational roles as a career changer.
Organizational talent: structured, able to maintain an overview of many parallel tasks, and prioritize intelligently.
Independent and solution-oriented work style: tackle tasks independently, think in solutions rather than problems, and be a true team player.
Eye for detail: value data quality and clean documentation; accuracy is a given.
Strong communication and service orientation: communicate confidently and customer-centrically via email, phone, or internal chat.
Language skills: Fluent German (min. C1) and good English skills (min. B2) for professional customer conversations and international collaboration.

Skills

Customer Success
Customer Service
Sales Support
Data Quality
Documentation
CRM Systems
Salesforce
Communication
Service Orientation

Location

Berlin

Work Type

Full-time
Permanent employment
Hybrid

Experience Level

Entry-level

Benefits

Doctolib-sponsored Deutschlandticket when working from the office or in hybrid mode.
28 vacation days + 1 additional day for each full calendar year of employment (max. 30 days).
Company health insurance with great additional benefits.
Company pension plan (bAV) with a 40% employer contribution (15% during probation).
The Doctolib Parent Care Program, including extra parental leave (1 month) and more.
Free mental health and coaching sessions through an external partner.
Healthy snacks and a regular breakfast buffet.
Meal vouchers.
Subsidized sports activities with our partner Urban Sports Club.
Offer for caregiving and employees with disabilities including flexible working hours, additional leave for medical reasons, and psychological support.
Participation in Doctolib's long-term employee participation program DoctoGrowth.

About the Company

We pursue the vision of improving everyone's health. This is also reflected in recruiting. We evaluate applications exclusively on the basis of qualification and motivation. Discrimination is not tolerated here.
The more diverse our team and ideas are, the more our product will be able to improve the health of our users. Therefore, we invite you to apply with us, regardless of gender, religion, age, sexual orientation, ethnic origin, or disability.
To ensure equal opportunities, you can omit information such as photos, age, etc. in your application. Please let us know what arrangements we can make to support you in the best possible way. We look forward to digitizing the healthcare system with you!
All provided information will be processed by Doctolib for application management. For details on data processing, please click here. For questions or if you wish to exercise your rights, please contact hr.dataprivacy(at)doctolib.com.

Equal Opportunity

We evaluate applications exclusively on the basis of qualification and motivation. Discrimination is not tolerated here.
The more diverse our team and ideas are, the more our product will be able to improve the health of our users. Therefore, we invite you to apply with us, regardless of gender, religion, age, sexual orientation, ethnic origin, or disability.
To ensure equal opportunities, you can omit information such as photos, age, etc. in your application. Please let us know what arrangements we can make to support you in the best possible way.