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About the Role

As a working student in Technical Support, you will be the interface between the Doctolib platform and the German healthcare IT landscape. You will support customers with technical challenges and actively contribute to ensuring Doctolib is seamlessly integrated into customer infrastructures.

Responsibilities

• Solve technical problems related to products, interface architecture, and APIs.
• Support new customers in managing and analyzing errors of Doctolib solutions during product onboarding.
• Assist the team and team leadership with administrative processes to ensure smooth daily operations.
• Actively participate in internal process optimization projects and support the documentation and preparation of learning content for the team.
• Gain insight into building a Customer Care organization and understand the customer journey in the SaaS environment.
• Analyze processes and acquire in-depth knowledge of ticket processing in Jira and Salesforce.
• Understand how to resolve technical IT issues using specialized tools and ensure long-term customer satisfaction, involving SQL, network traffic analysis, and various system architectures.

Requirements

• Currently enrolled full-time at a university in an engineering/IT focused degree program.
• Enjoy administrative tasks, work in a solution- and detail-oriented manner, and possess strong technical affinity with initial experience in IT infrastructures.
• Ability to explain technical concepts clearly to both IT experts and non-technical individuals.
• Interest in digitalization, particularly in healthcare, and a communicative approach for customer interaction.
• Very good German language skills (min. C1) and good English language skills (min. B2).
• Previous experience in technical customer support is a plus.
• Previous experience in a SaaS company or the healthcare sector is a plus.

Skills

• Technical Support
• APIs
• Jira
• Salesforce
• SQL
• Network Traffic Analysis
• System Architectures
• Communication

Location

• Berlin

Work Type

• Hybrid
• Part-time

Experience Level

• Working Student

Education Level

• University enrollment in Engineering/IT

Salary/Compensations

• 15 €/hour

Benefits

• Structured and individual onboarding via Doctolib Academy
• Broad range of internal training programs
• Doctolib-sponsored Deutschlandticket or reimbursement of semester ticket
• 28 vacation days per year (pro-rated)
• Option to work from abroad for 10 days per year (after 6 months)
• Company health insurance with additional benefits and subsidies (after 6 months)
• Flexible work model (hybrid and office-based)
• Regular breakfast offerings in the office
• Subsidies for grocery purchases
• Subsidized sports activities with Urban Sports Club

About the Company

• Doctolib is shaping the future of healthcare.
• We are committed to improving everyone's health.
• Our product aims to improve user health through a diverse team and ideas.

Equal Opportunity

• We evaluate applications solely based on qualification and motivation; discrimination is not tolerated.
• We invite applications regardless of gender, religion, age, sexual orientation, ethnic origin, or disability.
• To ensure equal opportunities, you may omit information such as photos, age, etc., in your application.
• Please let us know what accommodations we can make to support you best.
• We look forward to digitizing healthcare with you!
• All provided information will be processed by Doctolib for application management. Click here for data processing details. Contact hr.dataprivacy(at)doctolib.com for questions or to exercise your rights.