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About the Role
Mercer's Employee Experience & Engagement practice is seeking a Managing Director/Partner to lead the practice globally. This role will transition the practice from a survey provider to a category-defining advisor on workforce intelligence and human performance, focusing on strategy, solutions, thought leadership, and global partnerships.
Responsibilities
- Set the strategic agenda for the practice worldwide and sit on the global Talent Advisory leadership team.
- Define the multi-year roadmap, partnership and product strategy, and align the practice behind a coherent point of view.
- Equip markets with sharper offers, better proposals, stronger sales materials, and differentiated thinking.
- Partner with regional and country leaders on large opportunities and participate in key pursuits.
- Engage personally on strategic global client relationships, advising on hybrid work, AI adoption, productivity, and future workforce needs.
- Evolve the solution set to integrate listening, intelligence, and action, embedding predictive and generative AI capabilities.
- Lead the global practice community, focusing on diagnostics, AI-enabled workforce intelligence, behavioral science, and business impact.
- Set the bar for excellence, build learning paths and certifications, and attract senior talent.
- Own the practice's most important external partnerships and global initiatives.
- Serve as a visible external face of Mercer on the future of work, employee experience, and workforce intelligence.
Requirements
- Senior consulting or industry leader with typically 15+ years of experience.
- Deep credibility in employee experience, engagement, talent, or adjacent workforce domains.
- Clear point of view on the value of employee listening and workforce intelligence.
- Track record of leading through influence in a matrixed global organization.
- Demonstrated success at the CHRO/C-suite level, with evidence of selling advisory and transformation work.
- Personal credibility as a practitioner, valued for thinking and delivery quality.
- Clear point of view on the future of employee experience and workforce intelligence, including AI's impact.
- Track record of building global communities of practice and raising capability.
- Comfort being a public voice with media, stage, and written thought leadership.
- Global mindset; experience working across the Americas, EMEA, and Asia-Pacific is strongly preferred.
Skills
- Employee experience
- Engagement
- Talent
- Workforce intelligence
- AI
- Consulting
- Thought leadership
- Sales
- Client advisory
- Community building
Location
- Global
Work Type
- Hybrid
- Onsite (at least three days per week)
Experience Level
- 15+ years
Salary/Compensations
- $216,000 to $324,000
Benefits
- Health and welfare benefits
- Tuition assistance
- 401K savings and other retirement programs
- Employee assistance programs
About the Company
- Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- Marsh has annual revenue of over $27 billion and more than 95,000 colleagues.
- Marsh helps build the confidence to thrive through the power of perspective.
Equal Opportunity
- Marsh is committed to embracing a diverse, inclusive and flexible work environment.
- We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
- If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.