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About the Role

The Senior Business Analyst will be instrumental in delivering a major CRM-based funding management solution, collaborating with stakeholders and vendor teams to define requirements and ensure successful system delivery using Salesforce technologies. This role emphasizes expertise in public sector environments, Salesforce CRM, and Agile methodologies, contributing to scalable solutions and enterprise CRM initiatives.

Responsibilities

Lead ongoing business requirements analysis and definition for a Funding Management System and related enhancements.
Act as the primary liaison between business stakeholders and vendor teams.
Conduct business analysis activities, including requirements gathering and documentation.
Support Agile delivery processes, including user story creation and refinement, sprint planning, backlog management, sprint reviews, and user acceptance testing (UAT).
Ensure business requirements are accurately captured and align with quality standards.
Collaborate with stakeholders to support enterprise CRM roadmap initiatives.
Develop business process flows, test cases, and documentation artifacts.
Facilitate communication between technical teams and business users.

Requirements

Bachelor’s degree in Computer Science or equivalent experience.
5+ years of experience delivering Salesforce CRM solutions.
5+ years of experience with Agile and SDLC methodologies.
3+ years of experience developing Salesforce solutions in the public sector.
5+ years of experience with Salesforce PSS Grantmaking or similar Salesforce cloud modules (e.g., Nonprofit Cloud, Public Sector Solutions, Health Cloud, Sales Cloud).
5+ years of experience with Azure DevOps and user story creation.
3+ years of experience integrating Salesforce with third-party systems.
Strong analytical, problem-solving, and critical thinking skills.
Excellent communication and stakeholder engagement skills.
Experience with Microsoft Office tools, O365, SharePoint, and Teams.

Skills

Salesforce CRM
Agile delivery methodologies
Public sector environments
Azure DevOps
User story creation
Microsoft Office tools
O365
SharePoint
Teams

Location

Toronto, ON

Work Type

Hybrid
Onsite

Experience Level

Senior
5+ years
3+ years

Education Level

Bachelor’s degree in Computer Science or equivalent experience
PMI-PBA or IIBA CCBA certification
Salesforce Business Analyst Certification
Salesforce Nonprofit Cloud Consultant Certification

About the Company

Symbiotic Digital provides IT Experts who solve problems and get things done, representing the top 2% in their field.
Symbiotic Digital is a division of Symbiotic Group Inc.
They serve customers by providing Digital Experts (IT Consulting) and Recruitment services.
They enable businesses to find expert technical staff for complex challenges.
Trusted by top organizations across Canada, their proven QMS ensures delivery excellence.
Symbiotic Digital is a 100% Indigenous-owned company.