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About the Role

Provide trauma-informed, person-centred support to residents preparing to move from supported accommodation into independent living. Help residents with the practical, financial, and emotional aspects of maintaining a tenancy, and offer community-based support post-move-in to ensure tenancy sustainment and independence. This role is crucial in preventing homelessness and supporting residents to build stable lives.

Responsibilities

Support residents in preparing for move-on, including understanding tenancy responsibilities, planning the move, and setting up a new home.
Provide one-to-one support and home visits to residents in the community.
Assist residents in managing rent, benefits, budgeting, utilities, and household responsibilities.
Identify issues early and implement practical steps to prevent tenancy breakdown or repeat homelessness.
Connect residents with local services, health and well-being support, employment, training, volunteering, and community opportunities.
Collaborate with internal teams, landlords, housing providers, local authorities, and specialist agencies to coordinate support.
Promote resident independence, confidence, resilience, and community connection.
Maintain accurate records, including case notes, support plans, risk assessments, and outcome evidence.
Respond appropriately to safeguarding concerns, incidents, and emerging risks.
Contribute to reflective practice, team learning, and continuous service improvement.

Requirements

Relevant experience supporting individuals affected by homelessness, housing insecurity, or multiple disadvantage.
Experience supporting individuals to live independently and achieve positive housing outcomes.
Experience working in a trauma-informed and person-centred way with individuals who may have experienced homelessness, mental ill-health, substance misuse, offending behaviour, domestic abuse, or social isolation.
Experience completing assessments, support plans, and risk assessments, and reviewing progress against agreed goals.
Experience collaborating with external agencies and coordinating multi-agency support.
Ability to build rapport and maintain professional boundaries while working with vulnerable adults.
Strong communication, advocacy, and motivational skills.
Ability to manage a caseload, prioritize competing demands, and work independently in a community setting.
Good IT skills, including Microsoft Office and case management systems (e.g., In-Form, Salesforce, Pyramid).
Knowledge of welfare benefits, tenancy sustainment, homelessness prevention, and supported housing services.
Understanding of safeguarding, confidentiality, GDPR/data protection, and health and safety.
Understanding of trauma-informed practice, strengths-based approaches, and recovery-focused support.
Ability to travel across the borough and conduct home visits.
Appointment subject to an enhanced DBS check, satisfactory references, and the right to work in the UK.

Skills

Communication
Advocacy
Motivation
Caseload management
Prioritization
Independent work
IT proficiency (Microsoft Office, case management systems)
Trauma-informed practice
Strengths-based approaches
Recovery-focused support

Location

Community-based travel

Work Type

Community-based support
Occasional evening and weekend work

Experience Level

Relevant experience

Education Level

Qualifications relevant to housing, homelessness, support work or social care (Desirable)

About the Company

Your Place is a values-led organization with a culture focused on Growth, Inclusion, Collaboration, and Compassion.
They foster a learning culture with reflective practice and development opportunities.