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About the Role

The General Manager will facilitate and control the standards of all support services supplied by ABM, developing an effective team that consistently meets or exceeds client service needs through competent leadership and management.

Responsibilities

• Perform specific investigations as requested by senior management.
• Implement and maintain quality management systems.
• Conduct monthly quality assurance checks.
• Meet budgetary targets.
• Monitor financial plans with profit and loss information.
• Engage in strategic planning and set key objectives.
• Monitor expenditure and income against plan.
• Manage credit control.
• Control direct costs through efficient operations.
• Ensure forecasts are achieved.
• Secure and implement price adjustments when necessary.
• Review cost-efficient operating methods.
• Manage margin improvements through productivity.
• Authorize wage sheets, ensuring correct staff payment and adherence to budgets.
• Authorize material requisitions, ensuring they are within budget and on the approved list.
• Respond to customer queries orally and in writing.
• Set work targets for lower management.
• Attend internal and customer meetings monthly.
• Recruit Regional Managers, Branch Managers, Contract Managers, Site Managers, and Site Supervisors.
• Ensure employment records are current.
• Conduct staff appraisals.
• Recommend candidates for future development.
• Ensure staff are employed according to company procedures.
• Ensure staff are trained in their duties.
• Ensure staff are aware of and adhere to Disciplinary and Grievance procedures.
• Ensure Health and Safety procedures are practiced by all employees.
• Expand the revenue base.
• Retain existing profitable trade.
• Seek growth opportunities.
• Successfully convert competitive estimates.
• Assist with sales, prospecting, surveying, estimating, and securing new trade.
• Follow Group and company policies and procedures.
• Report deficiencies in systems or equipment that may impact service delivery or pose health and safety risks.
• Use work equipment and PPE properly.
• Report issues or training needs to the line manager or via the divisional incident reporting system.

Requirements

• Sound Leadership skills
• Good Communication skills
• Good Interpersonal skills
• Show initiative
• Aptitude to receive and deliver training
• Deal with customers both internal and external
• Be able to take responsibility

Location

• London & South

Work Type

• Full-time

Salary/Compensations

• Competitive

Benefits

• 24/7 GP service for employee and immediate family
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work employee app with discounts, gift cards, cashback, exclusive offers, and resources for family, life, health, money, and work
• Online chat or telephone service for urgent support in a crisis

About the Company

• ABM is one of the world's largest providers of integrated facility services.
• ABM is a driving force for a cleaner, healthier, and more sustainable world.
• ABM provides essential services that improve the spaces and places that matter most.
• ABM offers a comprehensive array of facility services including cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions.
• ABM delivers custom facility solutions to properties across a wide range of industries including commercial office buildings, schools, airports, hospitals, data centres, manufacturing plants and distribution centres, and entertainment venues.
• In the UK, ABM services icon sites with more than 10,000 team members.
• Visit www.abm.co.uk for more information.

Equal Opportunity

• ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
• We are proud members of the Armed Forces Covenant Employer Recognition Scheme.