Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Responsible for proactively soliciting business, handling large group or other customer segments with significant revenue potential, and up-selling to maximize revenue. Aligns customer profiles with appropriate products and achieves revenue goals. Ensures proper and timely turnover of business for service delivery according to brand standards and creates opportunities to grow the account base through customer interactions.

Responsibilities

Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
Partners with counterpart to effectively manage the business opportunity.
Responds to and manages larger and more complex incoming opportunities for the property.
Identifies, qualifies and solicits new business to achieve personal and property revenue goals.
Focuses efforts on accounts with significant potential sales revenue.
Develops effective sales plans and actions.
Works with partners to develop creative ideas and proposals for events.
Maximizes revenue by upselling packages.
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities based on market conditions and individual property needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Handles complex business with significant revenue potential as well as significant customer expectations.
Builds and strengthens relationships with existing and new customers to enable future bookings.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Provides excellent customer sales service in order to grow share of the account.
Manages and develops relationships with key internal and external stakeholders.
Utilizes intranet for resources, templates, and information.
Participates in site visits.
Develops and facilitates execution of contracts as required.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Executes brand’s Customer Service Standards and property’s Brand Standards through the sales process.

Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 5 years’ experience in the sales and marketing or related professional area.
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in sales and marketing or related professional area.

Skills

Sales
Marketing
Customer Service
Negotiation
Account Management
Relationship Building
Upselling
Business Development

Experience Level

3 years of experience
5 years of experience

Education Level

2-year degree
4-year bachelor's degree

About the Company

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.
Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
In joining St. Regis, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.