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About the Role
This role supports the effective delivery of payroll services to a diverse range of clients, ensuring accurate and timely processing in line with legislation and client requirements. You will act as a client contact, support team development, and contribute to process improvements.
Responsibilities
- Ensure the day-to-day delivery of client payrolls within your team.
- Review payroll calculations, reports, reconciliations, and outputs.
- Act as an escalation point for day-to-day client contact and respond to complex queries.
- Maintain a strong working knowledge of UK payroll legislation.
- Identify opportunities to improve payroll processes, automation, controls, and documentation.
- Monitor client deadlines and team capacity, prioritizing work to meet service commitments.
- Contribute to risk management by following internal quality procedures.
- Supervise, coach, and support team members.
- Review work constructively and provide timely feedback.
- Act as a role model for professional standards, client service, accountability, and collaboration.
- Support training and knowledge sharing across the payroll department.
- Monitor performance within your team and lead performance management conversations.
- Contribute positively to team meetings, workflow planning, and wider service line initiatives.
Requirements
- Experience in managing a UK payroll delivery team/s within a bureau, outsourcing, professional services, or accountancy firm environment.
- Strong understanding of UK payroll legislation, HMRC requirements, pension obligations, and statutory payments.
- Confident communication skills, with the ability to explain payroll matters clearly and professionally, resolve issues, and give constructive feedback.
- Good attention to detail, organizational skills, and ability to manage competing deadlines.
- Ability to identify risks, raise issues appropriately, and contribute to practical solutions.
- Client-focused, with a commitment to delivering responsive, high-quality service.
- Accountable and reliable, taking ownership of tasks through to completion.
- Collaborative and supportive, working effectively with colleagues.
- Curious and improvement-focused, looking for better ways to deliver services.
- Inclusive and respectful, contributing to a positive team culture.
Skills
- UK payroll legislation
- HMRC requirements
- Pension obligations
- Statutory payments
- PAYE
- National Insurance
- Benefits
- HMRC reporting obligations
- Client communication
- Team supervision
- Coaching
- Performance management
- Risk management
- Process improvement
- Automation
- Quality assurance
Location
- UK
Work Type
- Full-time
Experience Level
- Assistant Manager
About the Company
- Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services.
- Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners.
- We have a clear purpose and a shared commitment to shape a better future.
- We’ll support you to learn, explore, and grow as you take this journey with us.
- Here, you’ll feel safe to share bold ideas and unique perspectives.
- Success comes from working together.
- At Forvis Mazars, you’ll belong to your local team, gain global experience, and have an impact – now and in the future.
- Together, we grow, belong and impact.
Equal Opportunity
- At Forvis Mazars diversity, equity and inclusion are central to our values.
- We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients.
- We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith.
- We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential.
- At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.