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About the Role

As a Night Supervisor, you will supervise our guest relations team and lead by example, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level. You will exude patience, empathy and have the personality to host the late show. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department.

Responsibilities

• Supervise guest relations team and lead by example.
• Ensure all aspects of the guest journey and experience are anticipated and delivered to the highest level.
• Work proactively to ensure guest satisfaction and the smooth running of the guest services department.

Requirements

• Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
• Leadership abilities: Experience of managing and motivating a team of front desk staff.
• Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
• Problem-solving skills: Identify and resolve issues that arise at the front desk.
• Time management: Effective scheduling of staff and managing workflow.
• Staff training: Experience of overseeing the training and development of your team.
• Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation management and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.

Skills

• Customer service
• Communication
• Leadership
• Organization
• Problem-solving
• Time management
• Staff training
• Front Desk operations

Location

• London Heathrow

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• GBP 34265.72 - GBP 34265.72

Benefits

• Up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

About the Company

• Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries.
• The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
• People are at the core of our business success and future.
• Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time.
• Together, we make Every Moment Matter.

Equal Opportunity

• We welcome applicants from all backgrounds, abilities, and experiences.
• If you need any adjustments during the application process, please let us know.