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About the Role

The Medical Assistant is an essential part of the care team, playing a vital role in ensuring exceptional patient care and operational efficiency. This role involves a range of clinical and administrative tasks to support patient flow and care delivery within a community health organization.

Responsibilities

• Prepare patients for examination by taking vital signs, documenting medical history, and verifying the purpose of the visit.
• Assist healthcare providers during patient examinations, procedures, and treatments.
• Perform basic laboratory/point-of-care tests, such as blood drawings, urinalysis, and specimen collection.
• Administer medications, injections, and immunizations as directed by healthcare providers.
• Prepare exam rooms by ensuring cleanliness and availability of necessary supplies.
• Maintain and manage medical equipment, ensuring proper functioning and cleanliness.
• Ensure a clean and safe environment by maintaining infection control protocols.
• Educate patients about medical procedures, treatments, and medication instructions.
• Provide patients with information about preventive care, lifestyle modifications, and self-management techniques.
• Answer patient inquiries regarding test results, medications, and referrals.
• Ensure effective communication between patients, healthcare providers, and other staff members.
• Foster a supportive and empathetic environment to enhance patient satisfaction.
• Assist with patient scheduling, appointment reminders, and coordination of referrals.
• Maintain accurate and up-to-date electronic medical records (EMR) and other patient documentation.
• Prepare and organize patient charts for scheduled appointments.
• Ensure compliance with privacy and confidentiality regulations.
• Provide translation services when necessary (English/Spanish).
• Assist in patient check-in and check-out processes, including verifying personal information and insurance details.
• Manage incoming calls, schedule appointments, and coordinate patient flow to optimize efficiency.
• Actively engage in PCMH initiatives, such as care coordination and patient engagement.
• Collaborate with healthcare professionals to enhance the quality and coordination of care.
• Contribute to the collection and analysis of patient feedback and satisfaction surveys.
• Assist in the implementation of PCMH-related protocols and processes.
• Participate in ongoing training and professional development to ensure PCMH compliance.

Requirements

• High school diploma or GED.
• Completion of a recognized Medical Assistant training program.
• Bilingual in English and Spanish.
• Basic Life Support certificate (BLS).
• Basic knowledge of medical terminology and procedures.
• Experience with electronic health record systems (EHR).
• Ability to maintain the highest level of confidentiality when dealing with patient records and personal information.
• National Certification as a Medical Assistant (Preferred).
• Six months of medical assistant experience in a healthcare setting (Preferred).
• Non-profit, community health care setting experience (Preferred).
• Phlebotomy experience (Preferred).
• Proficiency in using electronic health record (EHR) systems (Preferred).
• Proficiency in Microsoft Office applications: Outlook, Word, Excel (Preferred).
• Working with underserved populations (Preferred).
• Must be able to complete each of the essential job requirements satisfactorily.
• Must meet specific immunization standards, including documentation of current immunizations (Varicella, TDAP, COVID-19, MMR, Hepatitis B) and TB test results valid within the last two (2) years, before the start date.

Skills

• Excellent interpersonal and communication skills
• Compassionate and patient-focused approach
• Strong organizational skills
• Attention to detail
• Ability to multitask in a fast-paced environment
• Ability to always maintain patient confidentiality
• Professionalism
• Flexibility to work evening, weekend, or rotating shifts

Location

• San Francisco

Work Type

• Full Time

Education Level

• High school diploma or GED
• Medical Assistant training program completion

Salary/Compensations

• $28.38 per hour

Benefits

• Annual 4% COLA increase
• 401(k) retirement savings plan with company contribution
• 2 weeks vacation annually
• 401(k) retirement savings plan includes a company contribution
• 40 hours paid educational leave annually
• Zero out-of-pocket expense medical insurance
• No-cost dental and vision insurance
• Free basic life insurance policy with an optional voluntary plan
• 12 paid holidays, a birthday holiday, two floating holidays, and 12 sick days per year
• Flexible spending accounts for health and dependent care expenses
• Commuter benefits

About the Company

• Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.
• The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services.
• We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.
• MNHC is certified as a Patient Centered Medical Home (PCMH).

Equal Opportunity

• Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce.
• We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.