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About the Role

Multiverse is seeking a leader to manage the Diagnose & Prescribe (D&P) service estate, focusing on the adoption layer of AI and tech. This role involves leading a team to build products that assess skill gaps, determine funding, and guide learners to appropriate apprenticeship paths. The position requires a hands-on leader who can stay close to the technical work, foster a high-trust team, and drive product development in an AI-native environment.

Responsibilities

Own delivery, technical direction, and team health in the D&P service estate, covering the learner and customer journey from diagnosis to onboarding and growth tracking.
Lead teams across surfaces including diagnosis & needs assessment (RAG, LLM-scored assessment), prescription & eligibility (leveraging levy funds, load-bearing logic), and recommendation & onboarding.
Continue carving D&P logic out of the legacy monolith into dedicated services and support the AI-native product from beta to scale.
Coach and build the team, ensuring high performance and AI-native operating rhythm.
Stay hands-on by whiteboarding designs, reviewing schemas and contracts, and writing production code.
Deliver predictably by balancing shipping speed, debt, and change-safety using key metrics.
Raise the AI-native bar by proving better discovery-to-build-to-review loops and sharing best practices.
Partner with Product, Design, and go-to-market teams on strategy and technical direction.

Requirements

Engineering management of full-stack teams shipping production software with real technical depth.
Experience leading a team that has shipped and operated AI features to real users.
Strong Python/TypeScript skills.
Experience with React/Next.js (App Router, RSC, server actions).
Experience with tRPC/GraphQL.
Experience with Node/Express.
Experience with PostgreSQL at scale via an ORM, with migration discipline.
Experience with event-driven systems on a message bus (e.g., RabbitMQ), including versioned events, idempotency, and backward-compatible migration.
High engineering maturity including typing, testing, feature flags, ADRs, CI/CD, and observability.
Practical experience with AI-native delivery, including context management, model selection, tool design, and token economics.
Experience with GTM/acquisition-funnel, particularly onboarding and eligibility surfaces.
Experience with the Strangler pattern for managing legacy monoliths and greenfield products simultaneously.
Commitment to accessibility and UX on learner-facing surfaces.

Skills

Python
TypeScript
React
Next.js
App Router
RSC
Server Actions
tRPC
GraphQL
Node.js
Express.js
PostgreSQL
ORM
RabbitMQ
Event-driven systems
AI-native delivery
Retrieval-Augmented Generation (RAG)
Large Language Models (LLMs)
Claude Code
Cursor

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Management
Senior

Benefits

27 days holiday plus 5 additional days off (1 life event, 2 volunteer, 2 wellbeing, 8 bank holidays)
Private medical insurance with Bupa
Medical cashback scheme
Life insurance
Gym membership & wellness resources through Wellhub
Mental health support through Spill
Hybrid work offering (3 days in office)
Work-from-anywhere scheme (up to 10 days per year)
Weekly catch-ups
Seasonal celebrations
Stocked kitchen

About the Company

Multiverse is an upskilling platform for AI and Tech adoption, partnering with over 1,500 companies.
Our upskilling apprenticeships help individuals build critical AI, data, and tech skills, driving significant ROI for employers.
We have raised $70 million in strategic funding, achieving a valuation of $2.1 billion, making us Europe's first EdTech double unicorn.
With over 800 employees, we are focused on scaling and empowering the workforce for the AI era.
Multiverse is currently transforming into a product-powered, AI-native company.

Equal Opportunity

We’re an equal opportunities employer and are proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
Multiverse is committed to safeguarding and promoting the welfare of our learners. All employees are expected to share this commitment and adhere to our Safeguarding Policy, Prevent Policy, and other company policies.
Successful applicants may be required to undertake Basic or Enhanced DBS checks, including checks for barred lists, depending on the role's nature.