Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role is responsible for managing a small portfolio of key payroll clients, leading and developing team members, ensuring high-quality and compliant payroll delivery, and contributing to the commercial success of the business. As part of the Payroll Services leadership team, the Associate Director will help shape operational processes, drive continuous improvement, develop and engage their team and maintain strong client relationships.

Responsibilities

Act as client relationship leader on a small portfolio of key payroll clients, ensuring services are delivered accurately, on time, and in line with agreed service levels.
Act as a senior point of contact for key client relationships, providing proactive advice, issue resolution, and high-quality client service.
Oversee complex payroll escalations and technical queries, ensuring appropriate advice is provided and escalations are quickly resolved.
Build trusted relationships with clients by understanding their business, payroll requirements, risk areas, and future needs.
Identify opportunities to improve the client experience through stronger communication, improved processes, and proactive insight.
Ensure client onboarding, transitions, and service changes are managed effectively and professionally.
Identify opportunities to expand services with existing clients, including HR advisory, global payroll support, accounting, tax, or wider firm services.

Requirements

Significant experience managing UK payroll team/s, within an accountancy firm, bureau, or outsourced payroll provider.
Strong technical knowledge of UK payroll legislation, HMRC requirements, pensions, and statutory payments.
Proven people management experience, including coaching, performance management, and team development.
Strong client relationship management skills, with the ability to communicate confidently and professionally with senior stakeholders.
Experience improving payroll processes, controls, and service delivery standards.
Strong organisational skills and the ability to manage multiple deadlines and competing priorities.

Skills

UK Payroll Legislation
HMRC Requirements
Pensions
Statutory Payments
People Management
Client Relationship Management
Process Improvement
Organisational Skills

Location

Work Type

Full-time

Experience Level

Associate Director

Education Level

CIPP qualification or equivalent payroll qualification would be desirable

About the Company

Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services.
Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners.
We have a clear purpose and a shared commitment to shape a better future.
We’re always looking ahead – for you, our clients, and the communities we’re part of.
We’ll support you to learn, explore, and grow as you take this journey with us.
Here, you’ll feel safe to share bold ideas and unique perspectives.
Success comes from working together.
At Forvis Mazars, you’ll belong to your local team, gain global experience, and have an impact – now and in the future.
Together, we grow, belong and impact.

Equal Opportunity

At Forvis Mazars diversity, equity and inclusion are central to our values.
We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients.
We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith.
We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential.
At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.