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About the Role
Develop customer communications that help members understand what they need to do, why it matters, and what happens next, working within Performance Marketing squads.
Responsibilities
- Develop customer communications across channels such as direct mail, email, push notifications, and digital prompts.
- Collaborate with marketing, product, data, risk, legal, brand, channel teams, and external partners to manage projects from brief to delivery.
- Manage versions, approvals, and identify potential issues proactively.
- Translate briefs, customer insights, audience inputs, and brand standards into clear, accurate, and compliant communications.
Requirements
- Experience in developing and delivering 1:1 customer communications in a governed environment.
- Comfortable working with briefs, propositions, segmentation, customer journeys, creative feedback, and approval routes.
- Strong marketing communications judgment.
- Good copy instincts.
- Confidence to challenge unclear asks without impeding progress.
Skills
- Customer communications
- Performance Marketing
- Direct mail
- Email marketing
- Push notifications
- Digital prompts
- Project management
- Brand standards
- Copywriting
Location
- Swindon
- London
Work Type
- Hybrid
- Fixed-term contract
Benefits
- Flexible working approaches
About the Company
- Nationwide offers hybrid working to support more rewarding relationships, bringing colleagues together while supporting home working.
- The company values time in the office for problem-solving, learning, and connection.