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About the Role
Mobile Associates are responsible for bringing the T-Mobile brand to life within National Sales partner locations, creating energy and excitement around our products and services. They excel at building and deepening relationships with customers through meaningful interactions, identifying needs, and recommending solutions to exceed performance targets.
Responsibilities
- Proactively engage with customers in a high-traffic retail environment using digital tools and effective communication to showcase T-Mobile solutions.
- Leverage digital self-serve tools during customer interactions and onboarding, using solution-based selling to demonstrate product value and recommend wireless solutions.
- Complete training on T-Mobile's in-store experience, new skills, products, processes, and systems; continuously learn and improve skills.
- Be customer-obsessed, passionate, friendly, and engaging; build rapport, trust, and loyalty with every interaction.
- Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Requirements
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
Skills
- Coaching
- Communication
- Consultative Selling
- Customer Communications
- Customer Education
- Customer Engagement
- Customer Needs Identification
- Customer Referrals
- Customer Satisfaction Management
- Customer Service
- Leadership
- Product Knowledge
- Relationship Building
- Sales
- Sales Prospecting
- Sales Techniques
Location
- National Sales partner locations
Work Type
- Full-time
- Part-time
Experience Level
- 6 months of customer service and/or sales experience
Education Level
- High School Diploma/GED
Salary/Compensations
- $19.50 hourly base pay, plus $5.00 per hour training pay
- Annualized incentive target of $18,000/year (after promotion to Mobile Expert)
- Guaranteed to earn $20/hour inclusive of base pay and incentives
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
About the Company
- At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
- The Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
- By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
Equal Opportunity
- T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
- Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
- Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.