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About the Role

This 12-month contract role as an APAC HR Operations & Solutions Analyst involves managing HR-related inquiries, serving as a subject matter expert on HR policies and processes, and supporting end-to-end associate lifecycle management. The position also includes benefits and leave administration, providing data insights, and assisting with reporting and analytics.

Responsibilities

• Manage multiple in-take channels and act as a point of contact for HR-related questions from associates and colleagues.
• Refer questions to appropriate resources or direct individuals to the correct person or team.
• Serve as a subject matter expert on Human Resources policies, processes, and tools.
• Partner with other HR functions as needed.
• Provide consultation to the broader HR team to ensure accuracy and true intent within the system.
• Provide local support to HR functions not represented locally.
• Advise global HR team members on local complexities.
• Manage end-to-end processes for associate movements from offer to termination.
• Manage end-to-end processes for associates’ personal life events.
• Manage processes, documents, and data in accordance with data privacy and integrity principles.
• Use and improve existing tools and processes.
• Participate in the design and implementation of new tools and processes.
• Seek to continuously improve processes and documents with a focus on efficiency and customer experience.
• Participate in regional or global projects as assigned.
• Administer benefits in accordance with local requirements and processes.
• Share relevant benefit information with payroll accurately and on time.
• Manage absences in line with country requirements, including tracking, occupational health, and informing payroll.
• Provide data and insights to drive benefits and associate management strategy.
• Assist with onboarding, mentoring, and training HR Operations associates.
• Customize training based on audience.
• Proactively share learnings with the Europe & APAC team.
• Assist other HR Operations teams as needed.
• Generate ad hoc reports and identify actionable insights through data analysis.
• Contribute ideas in meetings for project or process improvement.
• Participate in discussions about new ideas.
• Prioritize work with guidance as needed.
• Exercise autonomy by making independent decisions and taking ownership of tasks and projects.

Requirements

• Able to understand clients, operations, capabilities, strategy, and goals.
• Basic understanding of CG products and business processes, and how they apply to the client group.
• Demonstrates emotional intelligence.
• Communicates thoughts with clarity and cohesion.
• Voices concerns, offering constructive criticism or challenging the status quo.
• Willing to take risks.
• Learns and applies foundations of change management.
• Demonstrate curiosity.
• Analyzes information and uses logical reasoning to recommend or decide on a best course of action.
• Delivers change as needed.
• Escalates substantial resistance.
• Open and willing to partner.
• Applies HR functional concepts into practice with guidance.
• Shares HR functional concepts and processes with team.
• May contribute to a workstream or short-term less complex project by identifying the critical path and key risks, acting as a thought partner, and holding others accountable.
• Capability to mine and utilize data to test and prove business related hypotheses, and support decision-making.
• Includes knowledge of existing reports and dashboards, and ability to accurately extract requested information by leveraging proper tools and resources.
• Respects diverse inputs and demonstrates curiosity and participation in DE&I activities.
• Contributes to a safe space and positive environment.
• Prioritizes goals beyond immediate tasks.
• Adjusts plans as situations evolve.
• Considers broad implications.
• Identifies and troubleshoots potential obstacles during projects.
• Experiments with fresh approaches.
• Willing and able to help others in the face of challenges.
• Tech savvy and able to find answers to technology-related questions and challenges.
• Demonstrates strong learning agility.
• Adjusts to shifting priorities and unexpected situations.
• Open-minded to other perspectives.

Skills

• HR Operations
• HR Policies
• HR Processes
• HR Tools
• Associate Lifecycle Management
• Data Privacy
• Data Integrity
• Process Improvement
• Customer Experience
• Project Management
• Benefits Administration
• Leave Administration
• Payroll Coordination
• Data Analysis
• Reporting
• Onboarding
• Mentoring
• Training
• Change Management
• Consulting
• Judgment
• Decision-Making
• Functional Expertise
• Reporting & Analytics
• DE&I Activities
• Resourcefulness
• Adaptability
• Tech Savvy
• Learning Agility

Location

• APAC

Work Type

• 12-month contract
• Flexible work options

Experience Level

• Mid-level

Salary/Compensations

• Competitive salary
• Bonuses
• Benefits
• Company-funded retirement contribution (15% of eligible earnings)
• Individual annual performance bonus
• Capital's annual profitability bonus

Benefits

• Generous time-away
• Health benefits from day one
• 2-for-1 matching gifts for charitable contributions
• Annual grants for charitable organizations
• On-demand professional development resources

About the Company

• Capital Group is one of the largest and most trusted financial companies in the world, with the goal of improving people's lives through successful investing.
• Our shared values of integrity, client focus, long-term view, diverse perspectives and community inspire our associates every day.
• A career at Capital Group means having countless opportunities to explore, grow and succeed.
• More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day.

Equal Opportunity

• We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment.
• Our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.