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About the Role

A fast-growing Shopify Plus specialist agency working with some of Australia's most well-respected brands is looking for a Client Success Manager to own delivery across multiple client projects and retainers, ensuring they land on time, on budget, and to a high standard. You'll be the primary point of contact for clients, guiding e-commerce growth strategy alongside project delivery, and working closely with internal design and engineering teams.

Responsibilities

Own multiple concurrent client projects/retainers end to end
Act as primary client contact, gathering requirements and setting expectations
Identify and guide e-commerce growth levers: CRO, AOV, retention, revenue
Establish and monitor timelines, milestones, and deadlines
Collaborate with leadership on project budgets and financial tracking

Requirements

3+ years in an agency environment, strong project delivery track record
Experience with Shopify or e-commerce platforms
Strong negotiation, influencing, and stakeholder management skills
A background or strong interest in design/UX principles
Excellent written and verbal communication, high attention to detail

Skills

Shopify
E-commerce platforms
Negotiation
Influencing
Stakeholder management
Design principles
UX principles
Written communication
Verbal communication

Location

Sydney (Redfern)

Work Type

Hybrid

Experience Level

3+ years

Benefits

Hybrid working
Genuine ownership of client relationships
Exposure to some of Australia's best DTC brands

About the Company

High-end E-commerce Digital Agency
Fast-growing Shopify Plus specialist agency working with some of Australia's most well-respected brands