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About the Role

We’re building the machine learning and optimisation systems that help Monzo provide fast, efficient and resilient customer support at scale. You’ll lead Machine Learning for our Workforce Management vertical, ensuring the right human support supply meets customer demand. This role is for someone close to technical work, excited to grow into a broader leadership role, working on rigorous ML, forecasting, optimisation and operations research problems.

Responsibilities

Shaping the ML strategy for Workforce Management.
Leading the design, build and delivery of production ML systems across forecasting, routing, assignment, escalation and time-to-completion prediction.
Staying close to the technical details to help the team frame problems, choose modelling approaches, define validation, review trade-offs and ship safely.
Working with leaders to turn ambiguous operational problems into pragmatic, iterative ML systems.
Coaching and developing Machine Learning Scientists.
Creating healthy ways of working for the team.
Contributing to the wider Machine Learning discipline at Monzo.

Requirements

Recently worked as a hands-on Machine Learning practitioner (e.g., Senior IC, Tech Lead, Team Lead, ML manager).
Strong foundations in ML, statistics, forecasting, optimisation or operations research.
Experience building, shipping, or owning ML systems in production.
Ability to move between technical detail and business context, explaining complex ML ideas clearly.
Enjoyment and seriousness about coaching others; prior people management experience is a plus.
Energised by ambiguous problem spaces.
Focus on customer outcomes and building systems that help people efficiently.
Adaptable, curious, and excited by quantitative problems.

Skills

Machine Learning
Forecasting
Optimisation
Operations Research
Quantitative Thinking
Pragmatic Delivery
Product Judgement

Location

London
Cardiff
UK Remote

Work Type

Remote
Distributed working within the UK

Experience Level

Senior
Lead

Salary/Compensations

£113,200 - £153,200

Benefits

Equity
Incentive Awards tied to performance
Relocation assistance to the UK
Visa sponsorship
Flexible working hours
£1,000 learning budget annually
Macbooks provided
Support for work-from-home setup

About the Company

We’re on a mission to make money work for everyone.
We are waving goodbye to the complicated and confusing ways of traditional banking.
Our product offering has grown significantly in the last 10 years in the UK, including personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, credit cards, savings, investments, and pensions.
We have a history of creating magical moments for our customers with features like hot coral cards, get-paid-early, financial education, and award-winning customer service.
We aim to solve problems and change lives through our products.

Equal Opportunity

Equal opportunities for everyone.
Diversity and inclusion are a priority.
Fostering an inclusive environment for all people to do the best work of their lives.
All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.