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About the Role

Anaplan is seeking a Customer Success Director for the UKI region to lead and enhance the Customer Success team. This role involves driving excellence across the customer lifecycle, managing a team of Customer Success Business Partners, and championing the adoption, value realization, and strategic expansion of Anaplan Platform subscriptions. The ideal candidate is passionate about delivering exceptional customer experiences and unlocking competitive advantage for enterprise businesses.

Responsibilities

Own and cultivate a high-profile portfolio of Anaplan customers, ensuring their continuous success, satisfaction, and loyalty.
Oversee and champion flawless first implementations of Anaplan solutions.
Partner in securing new logos and expanding existing footprints across the UKI.
Act as a trusted advisor across diverse business functions, demonstrating how to leverage the Anaplan Platform.
Build deep, influential relationships with customer executives, key stakeholders, and strategic partners.
Guide customers and the internal team through business process, technology, and client management complexities.
Proactively identify, strategize, and capitalize on new avenues for customer adoption and commercial expansion.
Coach, mentor, and enable the team of Customer Success Business Partners.

Requirements

Proven ability to lead, motivate, and develop high-performing, large-scale teams across diverse geographies.
Strong business acumen paired with exceptional, structured problem-solving skills.
Outstanding persuasion and communication skills, with a proven ability to remain calm, focused, and resilient under pressure.
An innovative, methodical thinker who practices active listening to solve complex customer challenges.
Extensive experience managing large-scale software projects and leading teams, ideally within a sophisticated cloud applications environment.
A strong background in enterprise customer services, preferably with experience in Enterprise Performance Management (EPM) or Software Infrastructure Support.
Deep familiarity with Agile methodologies, paired with robust contract negotiation and client management skills.
A proven track record of exceeding key performance metrics and continuously optimizing operational processes.
Travel across the region is required.

Skills

Customer Success
Leadership
Business Acumen
Problem-Solving
Communication
Persuasion
Agile Methodologies
Contract Negotiation
Client Management
Enterprise Performance Management (EPM)
Software Infrastructure Support
Strategic Scoping

Location

UKI
London

Work Type

Full-time
Onsite

Experience Level

Director

About the Company

Anaplan is a team of innovators focused on optimizing business decision-making through its leading AI-infused scenario planning and analysis platform.
Customers include Fortune 50 companies like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer.
Anaplan operates with a Winning Culture that champions diversity of thought, leadership behavior, ambitious goal achievement, and celebration of wins.
The company is supported by operating principles of being strategy-led, values-based, and disciplined in execution.

Equal Opportunity

Anaplan believes attracting and retaining the best talent and fostering an inclusive culture strengthens its business.
DEIB improves the workforce, enhances trust with partners and customers, and drives business success.
Anaplan strives for a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
Anaplan hires individuals for who they are and encourages them to bring their authentic selves to work.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment.