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About the Role

As a Junior Customer Success Manager, you will be a central support for your team, significantly contributing to the smooth functioning of our workflows. You will efficiently handle customer inquiries, ensure the highest data quality, and thereby lay the foundation for long-term customer satisfaction and sustainable growth. Your commitment will help simplify the daily work of healthcare professionals, allowing them more time for what truly matters: providing the best possible care for their patients.

Responsibilities

Operationally support your team by ensuring smooth daily operations through standardized processes in customer portfolio management.
Evaluate and forward customer inquiries, checking incoming requests, coordinating their transfer within the team, and ensuring efficient processing.
Maintain high data quality by managing and updating relevant customer data and documenting customer interactions and important information.
Set up and optimize product settings, configuring and improving Doctolib settings to optimize customer usage.
Guide customers through all phases of collaboration, assisting with contract closures, terminations, and organizational matters like license transfers.
Collaborate closely with your team to implement operational priorities and contribute to goals such as customer satisfaction, retention, and growth.

Requirements

First professional experience, e.g., as a working student in Customer Success, customer service, internal sales, or similar operational roles as a career changer.
Organizational talent: structured, able to maintain an overview of multiple parallel tasks, and prioritize intelligently.
Independent and solution-oriented work style: proactively tackle tasks, focus on solutions, and be a true team player.
Attention to detail: value data quality and clean documentation; accuracy is a given.
Strong communication and service orientation: communicate confidently and customer-centrically via email, phone, or internal chat.
Language skills: Fluent German (min. C1) and good English skills (min. B2) for professional customer conversations and international collaboration.

Skills

Customer Success
Customer Service
Sales Support
Data Quality Management
CRM Systems (e.g., Salesforce)
Data Analysis
Communication
Customer Orientation
Organizational Skills
Problem-Solving
Attention to Detail

Location

Berlin

Work Type

Full-time
Permanent employment

Experience Level

Junior

Benefits

Doctolib-sponsored Deutschlandticket for office or hybrid work.
28 vacation days + 1 additional day per full year of employment (max. 30 days).
Company health insurance with additional benefits.
Company pension plan (bAV) with a 40% employer contribution (15% during probation).
Doctolib Parent Care Program including extra parental leave (1 month).
Free mental health and coaching sessions via an external partner.
Healthy snacks and a regular breakfast buffet.
Meal vouchers.
Subsidized sports activities with Urban Sports Club.
Flexible working hours, additional time off for medical reasons, and psychological support for caregivers and employees with disabilities.
Participation in Doctolib's long-term employee share program DoctoGrowth.

About the Company

Doctolib's mission is to improve everyone's health.
We are digitizing the healthcare sector.

Equal Opportunity

We evaluate applications solely based on qualification and motivation. Discrimination is not tolerated.
We invite you to apply regardless of gender, religion, age, sexual orientation, ethnic origin, or disability.
To ensure equal opportunities, you can omit information such as photos, age, etc., in your application.
Please let us know what accommodations we can make to best support you.