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About the Role

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

Lead onsite handyman services taskforces, overseeing activities and learning site-specific client preferences and cultures.
Provide attentive technical support to meeting organizers for internal and external meetings, executive briefing rooms, and internal event spaces.
Acquire advanced working knowledge of video conferencing systems (Cisco Webex, Microsoft Teams) and provide technical support.
Monitor meeting room reservation schedules, manage equipment inventory, perform asset conflict management, and assist clients with bookings.
Confirm room setup specifications, coordinate with clients for appropriate room configurations, verify safe cable placement, and make corrections.
Ensure meeting and event spaces are clean, properly temperature-controlled, and functional, coordinating with cleaning teams for emergency cleaning.
Troubleshoot and maintain audio/video devices and associated wiring.
Perform routine and proactive testing to ensure equipment functionality before use.
Perform regular maintenance, software/firmware updates, preventive maintenance, and routine repairs.
Coordinate with the IT department for AV technology maintenance and repair tickets.
Proactively identify potential AV issues and provide solutions to client concerns.

Requirements

2+ years of experience in a client/customer service-oriented environment, preferably in a corporate conference center.
2+ years of experience with Microsoft Office in an office environment.
Familiarity with integrated AV systems.
Ability to work in a fast-paced environment with competing priorities.
Professional appearance and demeanor always.
Business-level English proficiency to communicate effectively with global IT teams.

Skills

Microsoft Office
Video conferencing systems (Cisco Webex, Microsoft Teams)
Audio/video devices and associated wiring
Integrated AV systems
Meeting room scheduling systems
Technical support
Troubleshooting
Equipment maintenance
Customer service

Location

Tokyo - Roppongi, Japan

Work Type

On-site

Experience Level

2+ years

About the Company

JLL is a professional services and investment management firm specializing in real estate.
As a Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions.
JLL Work Dynamics serves an integral role in JLL’s commercial real estate businesses, acting as a trusted, long-term real estate service partner for over 70 global, regional, and local clients.
JLL offers industry-leading internal mobility and flexible career development programs.
JLL is a leading global commercial real estate and investment management company with operations in over 80 countries.
JLL's purpose is to shape the future of real estate for a better world.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.