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About the Role

Dext is seeking a driven, results-oriented Digital Account Manager to strengthen customer loyalty and support growth across APAC, with a focus on the Australian market. This role involves managing a large portfolio of Partners, requiring excellent communication skills, resourcefulness, and creativity to identify and act on risks and opportunities at scale. The primary goal is to retain revenue, generate expansion, and drive cross-sell revenue through a '1 to many' approach.

Responsibilities

Act as the main point of contact for all escalated client matters for small and medium business partners.
Introduce Dext's expanded product offering to the partner portfolio via a '1 to many' approach.
Develop relationships using scalable contact strategies such as mass email marketing or hosted webinars.
Collaborate with the Customer Success team on '1 to many' projects to drive adoption and usage within the Partner portfolio.
Identify areas of risk within the Partner portfolio and take proactive action to reduce contraction and churn.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

Requirements

2-3 years of experience as a Digital Account Manager, Customer Success Consultant, or Account Manager (ideally within a SaaS environment).
Self-starter mentality with curiosity and creativity in the face of a challenge.
High degree of time management and organizational skills.
Experience in stakeholder management to become a trusted advisor.
Coachable and open to feedback.
Resilience and ability to bounce back from rejection.
Consistent daily activity.
Knowledge of consultative selling and renewal negotiations.

Skills

Excellent written communication skills
Resourcefulness
Creativity
Stakeholder management
Consultative selling
Renewal negotiations
Mass email marketing
Hosted webinars
Change management

Location

Sydney Office

Work Type

Hybrid
Full-time

Experience Level

Mid-level

Benefits

23 vacation days annually plus public holidays
10 personal leave days annually
2 Volunteer days annually
Birthday Leave
Compassionate Leave
Summer hours (3 hours off per week during summer)
Work abroad for 20 days per year
Learning hours (3 hours of dedicated learning every 2 weeks)
Enhanced Maternity and Paternity Leave
Contribution towards private medical insurance
Health & wellbeing allowance

About the Company

Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning.
Our platform empowers accountants, bookkeepers, and businesses to simplify accounting processes and make smarter, more timely financial decisions.
In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions.
We’ve achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally.
With integrations across all major accounting software and over 11,500 financial sources, we’re proud to be at the forefront of innovation in the accounting space.
Dext is a highly ambitious, innovative, and market-leading FinTech.
We operate at a global scale while maintaining the agility, pace, and mindset of a scale-up.
We’re driven by a shared ambition to deliver excellence every day and our culture reflects that.
Our values guide everything we do: Be Brave, Be Exceptional, Be Together.
Our behaviours bring these values to life: Be Courageous, Considerate, Transparent, Focused, Accountable, Inclusive—and above all, Dexterous.